Job Vacancies at Postman

Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 35 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.

Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly.  We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

We are recruiting to fill the following positions below:

1.) Account Development Representative (German & English Speaking) - EMEA

Job Location: Remote

The Opportunity

• The Account Development Representative will have the responsibility of uncovering business needs for Strategic & Enterprise Accounts to build a pipeline for the sales organization.
• The ADR will collaborate with marketing, sales enablement, & management to create campaigns & prospects to develop to the point of handoff for Sales.
• An implicit responsibility of the ADR is to conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Postman.

What You’ll Do

• Work with the Account Development Manager & cross-functional teams to create strategic targets to identify & generate new & expansion business opportunities
• Meet or exceed strategic goals & committed targets by engaging with qualified leads & enabling the next step in the sales cycle
• Qualify opportunities by understanding business challenges while also educating them on the value of our product
• Use identified customer challenges to prescribe relevant campaigns & events to drive engagement
• Develop superior customer service relationships with prospects.
• Self-audit activity to ensure the accuracy & to enable improvement
• Complete detailed research within targeted accounts to identify key contacts & critical account information
• Identify & target strategic new prospects that would accelerate territory growth
• Select & engage with prospects that are identified through marketing efforts
• Become an expert in sales prospecting platforms & tools
• Proactively learn Postman’s products, competitive products, & market knowledge via the website, online webinars, & other marketing information.
• Update lead status & all prospect interactions in the CRM application daily
• Become an expert with sales enablement tools

About You

• 1 - 2 years of experience in business development, sales or related field.
• Fluent in both German and English.
• Experience with lead qualification at all levels within organizations – developers, managers, directors, VPs, and executives is a plus.
• Ability to work in a high-energy, fast-paced sales environment.
• You think out-of-the-box and wow people with your interesting angles and quality work.
• Proficient with standard productivity tools.

Click here to apply online

2.) Corporate Solutions Engineer - EMEA

Job Location: Remote

What You'll Do

• Help drive corporate sales by nurturing prospects and supporting Corporate customers
• Conduct discovery, qualification, technical demos, and proof of value workshops with prospective customers looking to shift to an API-first development culture
• Handle Postman technical questions or objections and provide solutions or workarounds to address customer needs
• Understand deeply our customers workflows today and how they can adopt API-first development best practices
• Share customer feedback with appropriate teams and provide general customer advocacy
• Remain up-to-date with the competitive landscape, current trends, and challenges in the API market
• Create proof of concept integrations, tooling, and workflows as needed to support prospective customers
• Maintain and develop customer sandbox environments and best practices of working with the product
• Act as a technical intermediary between sales and other teams to best fit our customers needs

About You

• 1+ years of corporate sales/solutions engineering experience required
• 2+ years of software development experience
• Undergraduate degree in Computer Science or equivalent
• Customer-facing experience and comfortable engaging all levels of technologists including individual developers, QA, product, and engineering leaders
• Comfortable with the enterprise SaaS sales process and common security concerns of cloud services
• Experience executing enterprise sales strategies and sales methodologies like MEDDIC, Challenger Sale, Command of the Message, etc.
• Excellent listener that seeks to understand what a customer is trying to achieve rather than pre-supposing solutions
• Experience engaging senior management and executive audiences to convey Postman's value proposition
• Capable of forging deep, long-lasting relationships with Corporate customers
• Strong understanding of APIs, and experience with producing and consuming with APIs across different domains
• Strong understanding of modern development methodologies and DevOps with an appreciation of the software development life cycle
• Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc.
• Fast learner, excited and willing to learn new technology on an ongoing basis
• Loves teamwork and collaboration in a fast-paced environment
• Great communication skills (presentation, verbal and written)
• Remote work friendly, with the ability to travel 
• Lots of smiles

Click here to apply online

3.) Technical Support Engineer - EMEA

Job Location: Remote

Job Summary

• We seek a Technical Support Engineer to join our team and deliver excellent service for a leading global SaaS company with millions of users.
• You will engage with customers, both technical and non-technical, on a personal level.
• Familiarity with key languages like JavaScript, Node.js, and PHP is highly valued. Don't hesitate to apply even if you don't meet all the requirements - we welcome applicants from diverse backgrounds, including those without customer-facing experience.

What You’ll Do

• Becoming a technical expert on the Postman platform
• Taking ownership of customer reported issues and seeing problems through to resolution
• Streamline process, run experiments, build/maintain internal tools, build proofs-of-concepts for users
• Contributing to our FAQs, which serve as our customer’s knowledge base
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Working with engineering, product, and customer teams to ensure speedy resolution
• Interacting with Postman's developer community of 15 million+ via our support channels, our public Github issue tracker and the community
• Achieving key metrics around CSAT, responsiveness, and # of iterations to a successful resolution

About You

• 2+ years of experience doing technical product support for a modern / SaaS product
• Previous experience with API Development / SaaS products
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Very comfortable with technical concepts, great analytical skills, and can explain how Postman works to a range of audiences
• Familiarity with software products in general, basics of networking, fundamentals of REST APIs, and how the web works
• Able to work asynchronously with a globally-distributed team
• Familiarity with support platforms like Jira, Github, and Confluence.

Click here to apply online