Job Vacancies at Reckitt Benckiser

Reckitt Benckiser is the world's leading consumer health and hygiene company. Every day, across 60 countries, we work with the best people to challenge conventional thinking and strive to find even better ways to give people innovative solutions for healthier lives and happier homes.

We trust people in what they do and we give full accountability and autonomy to make things happen. That’s how we generate the game-changing ideas that built 19 iconic Powerbrands around the world, such as Nurofen, Strepsils, Mucinex, Dettol, Lysol, Finish and Vanish.

We are recruiting to fill the following positions below:

1.) Head, Internal Audit & Assurance 

Job Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Audit and Assurance
Reports To: Board of Directors / Audit Committee

Job Overview

• The Head of Audit and Assurance will oversee all audit and assurance activities within the organization. 
• This role is responsible for managing the internal audit department, conducting audits, ensuring regulatory compliance, and providing strategic assurance across financial and operational processes. 
• The Head of Audit and Assurance will also develop the annual audit plan, execute risk-based audits, and advise the Board and senior management on control improvements and governance standards.

Key Responsibilities
Audit Leadership:

• Audit Plan Development: Develop and implement a comprehensive annual audit plan that aligns with the company’s strategic goals and risk management framework.
• Audit Execution: Oversee and conduct internal audits across departments, including finance, operations, credit, admin, compliance, and IT.
• Audit Supervision: Lead and manage the internal audit team, providing guidance and support in the execution of audit engagements.
• Continuous Improvement: Regularly review audit methodologies and ensure best practices are applied across audit activities.

Risk Management & Internal Controls:

• Risk Assessment: Identify key risks facing the business, prioritize audits based on the highest risks, and recommend improvements to the risk management framework.
• Internal Controls Evaluation: Review the effectiveness of internal controls across business functions, including financial reporting, operations, and IT systems.
• Control Recommendations: Provide actionable recommendations to strengthen internal controls, improve governance processes, and reduce risk exposure.

Assurance and Compliance:

• Regulatory Compliance: Ensure adherence to all regulatory requirements (including CBN regulations) and industry best practices by conducting compliance audits and recommending corrective actions.
• Assurance Reviews: Conduct independent assurance reviews on key financial reports, business processes, and governance structures.
• Policy Review: Regularly assess and update the company’s policies and procedures to ensure compliance with regulations and internal governance requirements.

Stakeholder Engagement and Reporting:

• Board and Audit Committee Reporting: Prepare and present comprehensive audit and assurance reports to the Board of Directors and Audit Committee.
• Management Reporting: Collaborate with senior management to ensure that audit findings are communicated effectively and acted upon.
• External Audits Coordination: Work with external auditors to support statutory audits and ensure a smooth and efficient audit process.

Team Leadership and Development:

• Audit Team Development: Lead, mentor, and develop the internal audit team, ensuring continuous professional development and training.
• Performance Management: Ensure the audit team meets its performance targets, providing feedback and conducting performance appraisals.
• Recruitment: Assist in the recruitment and onboarding of new team members as necessary.

Strategic Advisory:

• Strategic Advice: Provide advice to the Board and management on emerging risks, governance trends, and improvements to operational efficiency.
• Business Process Improvement: Identify and recommend improvements to business processes that will enhance operational efficiency, financial performance, and governance standards.

Key Performance Indicators (KPIs)
Completion of Annual Audit Plan:

• Expectation: Ensure 100% completion of the annual audit plan within the designated timeframe, covering all high-risk areas.
• Timeline:
  • Present the annual audit plan within 10 days of the new fiscal year.
  • Achieve 100% completion of scheduled audits by the end of the year.

Timeliness of Audit Reports:

• Expectation: Issue detailed audit reports for each engagement within 5 business days after the completion of the audit.
• Timeline:
  • 100% of audit reports submitted within 5 business days following each audit engagement.

Risk Mitigation and Control Improvements:

• Expectation: Ensure that 80% of audit recommendations, particularly those related to high-risk areas, are implemented within the stipulated time of the audit report.
• Timeline:
  • Monthly follow-up on audit recommendations to ensure implementation within 30 days.

Regulatory Compliance Audits:

• Expectation: Achieve 100% compliance with CBN regulations and other relevant regulatory bodies in all audits.
• Timeline:
  • Conduct quarterly regulatory compliance reviews and report findings to senior management and the Audit Committee within 7 business days after the audit.

Internal Control Effectiveness:

• Expectation: Ensure that internal controls are effective, with no more than 5% of audits identifying significant control weaknesses.
• Timeline:
  • Bi-annual internal control assessments across departments, with a 95% effectiveness target in each audit.

Stakeholder Communication and Reports:

• Expectation: Provide quarterly reports to the Audit Committee and the Board, ensuring clear communication of findings, risks, and recommendations.
• Timeline:
  • Quarterly reports submitted within 7 business days of the quarter-end, summarizing audit findings and actions taken.

Audit Team Performance and Development:

• Expectation: Ensure that 90% of audit team members meet their individual performance targets and participate in professional development programs.
• Timeline:
  • Quarterly performance appraisals for the audit team.
  • Organize at least four internal training sessions per year for the audit team.

Cost Efficiency in Audit Operations:

• Expectation: Keep the audit department’s operating costs within the approved annual budget, with any variances kept below 5%.
• Timeline:
  • Monthly budget reviews to monitor audit department costs.

External Audit Coordination:

• Expectation: Coordinate external audits efficiently, ensuring no delays and achieving at least 95% satisfaction from external auditors.
• Timeline:
  • Ensure all required materials and information are provided to external auditors within 5 business days of request.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 10 - 15 years of work experience.

Salary
N15,000,000 - N20,000,000 annually.

Application Closing Date: 30th April, 2025.

Method of Application
Interested and qualified candidates should send their CV to: careers@sovereignfinanceltd.com or racheal.jacob@sovereignfinanceltd.com using the Job Position as the subject of the email.

2.) Investment Sales Manager

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Responsibilities

• Compile and profile names of individuals/companies that fit the target market description
• Facilitate meetings, for presenting our services offerings.
• Achieve set cluster meeting targets
• Coordinate at the team level, the development and execution of all market strategies.
• Facilitate conversion of prospects including follow up of individuals, group/clusters, companies and achieve set conversion targets.
• Upselling of pre-qualified retail clients to other services
• Actively manage client relationship- portfolio monitoring, reporting, feedback and overall client engagement.
• Obtain referrals from clients in line with the targets set for the team
• Generate weekly/monthly reports on progress of conversion of prospects
• Achieve nil record of client complaint and work with the CRM and other teams to provide speedy resolution should any complaint arises
• Provide support towards all Company’s related events and actively create opportunities for the sales
• Other responsibilities may be assigned by management from time to time

Key Performance Metrics

• N150M Investment mobilization monthly, Minimum of 12 accounts conversion
• Identification of minimum of 10 Companies for B2B Marketing
• Identification of a minimum of 20 prospects per month (120)
• Minimum of 4 leads through referral per month (24)
• Weekly update of marketing report – Every Friday
• Pre and post call memo for all calls – Daily
• Comprehensive monthly report on all marketing activities – First working day of the following month
• Portfolio position reporting to clients on a monthly & quarterly basis – Two working days after month end.

Requirements

• Candidates should possess a Bachelor’s Degree with 5 - 10 years of work experience.

Salary
N650,000 - N750,000 Monthly.

Application Closing Date: 16th April, 2025

Method of Application
Interested and qualified candidates should send their CV to: careers@sovereignfinanceltd.com using the Job Position as the subject of the email.

3.) Head, Customer Service

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Accountabilities

• Supervise day-to-day operations in the customer service department.
• Taking ownership of customers’ issues and following problems through to resolution.
• Respond to customer service issues in a timely manner.
• Maintain accurate records and document all customer service activities.

Job Responsibilities

• Keep records of customer interactions, process customer accounts and file documents.
• Ensure customer satisfaction and provide professional customer support.
• Responding promptly to customers inquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer timeframes.
• Keeping records of customer interactions, transactions, and complaints.
• Generating automatic mails to customers to sensitize them on maturity of their Investments.
• Front line of support for clients and customers by helping to ensure that customers are satisfied with products and services.

Salary
N750,000 per month.

Application Closing Date: 15th April, 2025.

Method of Application
Interested and qualified candidates should send their CV to: careers@sovereignfinanceltd.com using the Job Position as the subject of the email.