Job Vacancies at Yitro Guest House

Yitro Guest House is an accommodation where the traveller and other story-time guests stay in a home hosted by a top professional and well-trained personnel. We are market-friendly and personalized. We deliver the best quality to our esteemed clients.

We are recruiting to fill the following positions below:

1.) Guest House Supervisor

Job Location: Ikorodu, Lagos
Employment Type: Full-time

Description

  • We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.

Responsibilities


  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests’ requests, like in-room dining
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Appraise team’s performance and produce regular reports
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients.

Requirements and Skills

  • B.Sc Degree in Hospitality Management, Tourism, Business Administration or relevant field
  • Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
  • Understanding of all hotel management best practices and relevant laws
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Hands-on experience with Hotel Management software (PMS)
  • Proficiency in English; knowledge of other languages is a plus
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation.

Salary
N80,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send their Application to: mailseyi247@yahoo.com using the Job Position as the subject of the mail.

 

 

2.) Guest House Cleaner

Job Location: Ikorodu, Lagos
Employment Type: Full-time

Description 

  • We are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties.
  • The goal is to keep our building in a clean and orderly condition.

Responsibilities

  • Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
  • Perform and document routine inspection and maintenance activities
  • Make adjustments and minor repairs
  • Stock and maintain supply rooms
  • Cooperate with the rest of the staff
  • Carry out heavy cleansing tasks and special projects
  • Notify management of occurring deficiencies or needs for repairs
  • Follow all health and safety regulations

Requirements and Skills

  • High School Degree
  • 0 - 1 year of work experience.
  • Proven working experience as a Cleaner
  • Familiarity with Material Safety Data Sheets
  • Ability to handle heavy equipment and machinery
  • Knowledge of cleaning chemicals and supplies
  • Integrity.

Salary
N40,000 - N50,000 monthly.

Method of Application
Interested and qualified candidates should send their Application to: mailseyi247@yahoo.com using the Job Position as the subject of the mail.

 

 

3.) Guest House Secretary

Job Location: Ikorodu, Lagos
Employment Type: Full-time

Description 

  • Greet all guests and assist them with check-in and check-out
  • Maintain a positive attitude and friendly demeanor
  • Keep a tidy and orderly workspace
  • Respond to all guest questions and requests
  • Answer and forward phone calls
  • Manage guest bookings and reservations
  • Assist with administrative and clerical tasks as needed

Job Requirements

  • Adjust these requirements to reflect the experience and skills your organization is seeking in a hotel receptionist candidate.
  • 2+ years of experience working in a hotel receptionist or guest services role
  • High School Diploma,
  • Proficient in Microsoft Office Suite and other necessary computer programs
  • Ability to maintain a positive, friendly attitude even under high pressure
  • Excellent organizational and multitasking skills
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Fluency in English

Salary
N70,000 - N800,000 per month.

Method of Application
Interested and qualified candidates should send their Application to: mailseyi247@yahoo.com using the Job Position as the subject of the mail.