Learning Experience Designer Job at Hugo

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Position: Learning Experience Designer

Job Location: Lagos
Employment Type: Full Time

Job Description

• As an Instructional and Learning Designer, you will play a crucial role in creating and delivering educational and training materials to entry-level employees at Hugo, with a focus on data annotation and customer support tasks.
• First, by expanding the existing training curriculum, then secondly, by converting the training programs into virtual as opposed to physical, and finally, by ensuring that the program is self-paced for all learners.
• You will be required to work with e-learning technologies and multimedia supporting our organization’s learning and development initiatives.
• Your primary responsibility will be to understand the learning objectives learning activities first for 3 modules, then for subsequent modules that will form 80 hours of training (2 weeks full-time) program, and assessment requirements of the Hugo Academy and assist in designing a suitable learning experience for the Academy.

Key Responsibilities

• Take a brief created by the Project Lead and turn that brief into engaging learning materials for Hugo Academy’s team of trainers to deliver.
• Collaborate with Project Leads and Program Director to understand learning objectives and content requirements, working cross-functionally with the training team to ensure all feedback is captured
• Ensure content is accurate, measurable, and aligned with the objectives
• Evaluate the effectiveness of training materials through feedback, assessments, and metrics, and make improvements as needed
• Manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Analyze, design, and develop engaging and interactive training materials, with a focus on self-paced learning, including long-reads, quizzes, decks, videos, and infographics for
• Instructor Led Training, delivered by our Trainers, e-learnings, and more videos, infographics, and other materials that will have an impact on learners.
• Utilize instructional design principles, adult learning theory, and multimedia techniques to create effective learning experiences
• Able to deliver a content design that supports a blended learning approach including Video, animation, and voice-over.
• Stay current with industry trends and best practices in instructional design and sales/customer success training
• Adhering to Hugo’s brand identity and standard

Qualifications & Competencies

• Bachelor's Degree in Education, or a related field (A Master’s degree is an added advantage.)
• 2 years of Instructional and Learning Design experience. Experience in an outsourcing the industry is a plus
• Able to identify and write learning objectives that are measurable, achievable, and relevant
• Extensive writing, storyboarding, and verbal communication skills and knowledge of the ADDIE model of instructional design
• Experience in technical writing, course design, development, and evaluation methods within a virtual/e-learning environment
• Working knowledge of industry-standard e-learning development/authoring software tools and knowledge of mobile learning principles
• Demonstrable experience in using established e-learning methodologies, current research, theory, and practice of instructional design, and web-based e-learning standards and specifications (SCORM, XAPI, HTML)
• Have an awareness of developing e-learning content for a range of people with different abilities (accessibility) across a global audience
• Demonstrable knowledge of Bloom’s Taxonomy and the Kirkpatrick Model
• Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Ability to build and maintain working relationships with internal stakeholders
• Internally motivated to excel both independently and as a team, showing enthusiasm, initiative, and creativity