Operations Agent Recruitment at TLScontact

TLScontact - We work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.

We are recruiting to fill the position below:

Job Position: Operations Agent

Job Location: Abuja
Employment Type: Contract
Duration: 3 months

Job Responsibilities

• Attending to clients at respective posting (i.e. pass back, biometrics etc)
• Querying and ensuring applicants provide all required documents as stipulated in the checklist
• Refer unresolved applicant grievances to the designated supervisor
• Confer with applicants (by telephone or fact to face) to provide information about VISA applications
• Addressing Grievance Problems and Resolve applicants servicing

Report Preparation:

• Obtain and examine all relevant information/documents presented by applicants
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Maintain a clean desk/workstation always
• Maintain floor order from applicants at all-time directing the to the respective station next
• Support the provision of healthy and safe working environment through good interpersonal and team practices
• Ensure that the entire visa application process is completed within the mandated Turn Around Time
• Carry out any duties assigned by your Line Manager

Salary
N50,000 - N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitmentssa@tlscontact.com using the Job position as the subject of the email.