Operations Coordinator Job at Rentokil Initial Plc

Rentokil Initial Plc employs 62,900 people across 90 countries - offering the experience and expertise of a multi-national organisation, whilst delivering services with the agility and characteristics of a local business. As world leaders in Pest Control and Hygiene & Well-being services, we deliver services that protect people and enhance lives, to commercial and private customers worldwide.

We are recruiting to fill the position below:

Job Position: Operations Coordinator

Job Location: Lagos, Nigeria
Job type: Full-time (Hybrid)
Category: Operations / Technical Services

Description

• The Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to-day operations and an exceptional client service to ensure proper execution of the pest management services as per Boecker® standards.

Responsibilities
Boecker® Operations Coordinator is held accountable for the below job responsibilities:

• Implement the standards set in Boecker® Operations Manual.
• Confirm scheduled appointments one day in advance in coordination with the operations officers/senior officers.
• Receive technicians’ feedback after treatment, take notes, handle data filtration, prepare reports and circulate data in correct channels when needed.
• Suggest improvements for reports and forms based on client’s feedback.
• Update the sanitation and proofing recommendations’ list that is shared with clients upon delivering reports.
• Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-up action by the Operations Manager.
• Assist in organizing training sessions.
• Answer clients’ inquiries regarding services, complaints and technical issues.
• Assist in coordinating and following up with clients on sanitation and proofing recommendations.
• Provide feedback for technicians regarding clients’ problems.
• Assist in checking the Treatment Reports and report any negative finding.
• Handle effective system data entry, electronic filing and archiving system.
• Represent Boecker® in exhibitions, forums, and other events.

Requirements

• Bachelor’s Degree in Business Administration, Environmental Science or equivalent.
• At least 2-year of experience in relevant field.
• Good written and verbal communication skills
• Time Management skills
• Team Coordination
• Administrative Skills; Experience with CRM and scheduling software
• Attention to Details