Operations Manager Job at Bridgemead HR. and Advisory

Bridgemead Consulting is an innovative, service led organisation whose foremost aim is to provide real time solutions to business led problems through the efficient use of Human Capital.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Wuse II, Abuja (FCT)
Employment Type: Full-time

Job Summary

• As the Operations Manager, you will play a critical role in ensuring seamless clinic operations, driving process improvements, and upholding a client-centric environment. 
• You would be a strategic problem-solver who thrives in a fast-paced, multi-functional environment and can effectively lead cross-functional teams.

Key Responsibilities

• Develop and implement operational policies and procedures to enhance clinic performance and service delivery, whilst overseeing the daily operations of the clinic to ensure smooth and efficient functioning across departments
• Manage clinic accounting processes, including invoicing, payments, payroll, and expense tracking and ensure accurate financial reporting and compliance with applicable regulations
• Manage employee engagement processes and foster a positive work environment that promotes staff development and retention
• Track and manage inventory levels for clinical supplies, products, and equipment and ensure timely replenishment of inventory while minimizing waste and stock-outs.
• Lead efforts to provide exceptional customer service that exceeds client expectations, implementing processes for handling client feedback, concerns, and complaints with a focus on timely resolution
• Ensure strict adherence to medical and safety protocols, regulations, and industry best practices. Conduct routine inspections to maintain a safe and compliant clinic environment.
• Analyze operational data and prepare performance reports for leadership, providing insights and recommendations to improve clinic operations, efficiency, and profitability

Qualifications and Skills

• Bachelor’s Degree in Business Administration, Operations Management, or a related field (MBA is a plus)
• Minimum of 5 years of experience in operations management.
• Strong financial acumen with experience in budgeting, accounting, and financial reporting
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in digital marketing and social media platforms.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Proficiency in using business management software and tools (e.g., HRIS, accounting software).

Method of Application
Interested and qualified candidates should send their CV and a Cover Letter detailing their relevant experience to: applications@bridgemeadconsulting.com using "Operations Manager- Medical Spa" as the subject of the mail.