Operations Manager Job at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Awka, Anambra
Employment Type: Full-time

Main Function

• The Operations Manager is responsible for overseeing the day-to-day operations of the hotel to ensure smooth functioning across all departments, consistent service excellence, and operational efficiency.
• This role is central to guest satisfaction, staff performance, and profitability.
• The ideal candidate will have a strong background in hotel operations, excellent leadership skills, and the ability to coordinate cross-functional teams to meet service and business goals.

Role Responsibilities
Operational Oversight:

• Supervise and coordinate the daily operations of all hotel departments including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Security.
• Ensure all departments operate in line with company standards, policies, and service expectations.

Guest Experience and Service Quality:

• Monitor and enhance the quality of guest services, ensuring exceptional experiences throughout the customer journey.
• Handle guest complaints and feedback professionally and implement service improvements accordingly.

Team Management and Development:

• Lead, mentor, and support departmental managers and operational staff.
• Facilitate training programs, performance reviews, and staff development initiatives.

Budgeting and Cost Control:

• Assist in preparing departmental budgets and monitor expenditures.
• Implement cost-saving measures without compromising service quality.

Health, Safety, and Compliance:

• Ensure all hotel operations comply with health, safety, and hygiene standards.
• Monitor adherence to regulatory and licensing requirements across departments.

Reporting and Strategic Planning:

• Provide regular operational reports to management, highlighting performance trends, challenges, and recommendations.
• Contribute to strategic planning and execution of initiatives to improve hotel efficiency, occupancy, and guest retention.

Qualifications and Requirements
Education and Certifications:

• A university degree or HND in Hospitality Management, Business Administration, or related field.
• Additional certifications in Hotel Operations or Hospitality Leadership are an added advantage.

Experience:

• Minimum of 5–7 years of progressive experience in hotel operations, with at least 2 years in a managerial role.
• Strong experience in supervising multidisciplinary hotel teams and managing guest-facing operations.

Skills:

• Leadership and Team Coordination
• Proven ability to lead and inspire operational teams to deliver consistent, high-quality service.
• Skilled in conflict resolution, decision-making, and team motivation.
• Guest-Centric Approach
• Strong commitment to guest satisfaction and service excellence.
• Attentive to detail with a proactive approach to resolving service issues.
• Financial and Resource Management
• Knowledge of hotel budgeting, revenue forecasting, and expense control.
• Ability to balance cost management with operational needs.
• Communication and Interpersonal Skills
• Excellent written and verbal communication skills.
• Strong interpersonal skills for engaging guests, staff, and vendors.
• Organizational and Analytical Thinking
• Strong problem-solving and organizational skills.
• Capable of analyzing operational data and proposing performance improvements.
• Technology and System Proficiency
• Familiarity with hotel management software (e.g., Opera, Cloudbeds, Protel) and Microsoft Office Suite.
• Comfortable with modern communication and reporting tools.

Method of Application
Interested and qualified candidates should send their CV and cover letters to: recruitment@domeoresources.org using "Operations Manager - Awka" as the subject of the email.

Note: Only shortlisted candidates will be contacted.