Operations Officer Job at Emerald Zone Business Support Services

Emerald Zone Business Support Services (EmeraldBSS), provides Business Advisory, Human Capital Interventions, Marketing Communication, Sales Capability Development and other broad Capacity Building Solutions among others, specific to each client’s peculiar needs, to stand them out in their industry. We focus on Organization, People, Process and Technology to advance our outputs.

We are recruiting to fill the position below:

Job Position: Operations Officer
Job Location: Lagos
Employment Type: Full-time

Job Summary

• The ideal candidate will be responsible for managing day-to-day operational tasks, including booking loans, issue offer letters, updating customer records, and ensuring timely repayment reminders.
• This role requires an organized and proactive individual who can handle multiple tasks efficiently and contribute to the smooth functioning of the bank’s operations.

Key Responsibilities

• Loan Management: Process and book loans accurately; verify documents; ensure compliance with policies; maintain loan records.
• Record Keeping: Update customer records; log all transactions; generate loan and operational reports.
• Customer Communication: Send repayment reminders; address inquiries; follow up on repayments and resolve issues.
• Operational Support: Assist with daily tasks and customer requests; support branch operations; coordinate with other departments.
• Compliance and Reporting: Ensure adherence to policies and regulations; prepare performance reports; participate in audits.
• Customer Service: Provide exceptional service; educate customers on products and processes; build positive relationships.

Qualifications

• OND/B.Sc in Business Administration, Finance, Accounting, or related field.
• Basic understanding of banking and loan processes.
• Proficiency in Microsoft Office.
• Knowledge of microfinance operations.
• Strong organizational, communication, and interpersonal skills.
• Experience with banking software.
• Customer service experience.

Method of Application
Interested and qualified candidates should send their CV to: hr@emeraldzone.com.ng using the Job Position as subject of the mail.