OSP Engineer Job at Equinix

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

We are recruiting to fill the position below:

Job Position: OSP Engineer

Job ID:  JR-155492
Job Locations: Ilupeju and Victoria Island, Lagos
Job type: Full-time
Work mode: Hybrid
Category: Information Technology

Job Summary

• Proactively Performs Network Fulfilment activities. Highlights issues and drives resolution when required.

Responsibilities
Network Fulfilment:

• Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)
• Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets
• Problem Solving/Assessment
• Applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
• Assists in identifying process gaps and issues
• Dynamic forward thinking to ensure customers are not impacted by process/technical failures

Release Management:

• Documents business requirements
• Supports in developing cross-functional BRDs
• Coordinates with stakeholders to analyze, define and document business processes within and across functional areas
• Assist in performing user acceptance testing (UAT)
• Reports back to the track lead on testing progress
• Aids in updating process and procedural documentation
• Assists with post deployment analysis

Project Management:

• Supports project plans and resources, tracking timelines and ensuring status updates are periodically communicated
• May help identify risks and issues

Reporting and Metrics:

• Supports status reporting providing periodic project updates, communicating identified risks, issues and concerns
• Performs ad-hoc reporting

CSI:

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
• Updates CSI and Issues logs ensuring the relevant detail is provided 

Qualifications

• Bachelors Degree Or Equivalent Experience
• 1-2 years of experience required
• CompTIA A+ / Network+.