PHP Developer (Software Support) Job at RightCom

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

We are recruiting to fill the position below:

Job Position: PHP Developer (Software Support)

Job Location: Nigeria

Responsibilities
You will be part of the Customer Success & TechOps team:

• Motivated and team spirit.
• Understand customer requirements and functional specifications.
• Ability to understand the nature of customer issues and resolve them in a timely and efficient manner.
• Proactively improve the source of software code to increase efficiency.
• Develop improvements in the existing application.
• Troubleshoot software issues reported by customers.
• Keep software applications up to date.
• Application testing, performance analysis and continuous improvement.
• Send regular updates on project status. Coordination with co-developers and other related departments.

Writing incident reports:

• Responsible for resolving customer issues via live chat, email, phone and remote software.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures and standards.
• Mastery of Python.
• Ability to deploy the application on Apache Web Server. Ability to work independently and also in a team.
• Maintain accurate records of daily communications and resolved issues
• Preferred qualifications Degree in PHP, web development or any other similar field.
• Mastery of PHP, MySQL, CSS, HTML, JavaScript.
• Dedication and commitment to work. Good knowledge of Node.js, jQuery, AJAX, XML, Knowledge of Linux server management will be an added advantage.
• Fluency in English and French can be an asset.

Qualifications

• Candidates should possess relevant qualifications and work experience.