Relationship Manager Job at First Bank of Nigeria

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Position: Relationship Manager
Job Locations: South-West, South-East, South-South & Lagos
Employment Type: Full-time

Responsibilities

• Supervise activities of retail marketing staff to ensure timely and efficient service delivery to customers. 
• Promote the sales and service culture through coaching, guidance and staff motivation 
• Manage all staff in the team to achieve increased value creation, volume of business and enhanced profitability for the bank 
• Ensure effective risk asset appraisal, disbursement and monitoring 
• Ensure achievement of monthly and annual targets 
• Approve expenditure for the branch marketing team within limits 
• Ensure branch operating cost is within approved budget 
• Ensure zero tolerance for inactive/dormant accounts 
• Provide timely and accurate reports in prescribed formats and intervals 
• Ensure excellent working relationship with the branch operations staff 
• Perform all other duties as assigned by the Group Head.

Requirements
Education:

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees (MBA)/Professional Certificate will be an added advantage

Experience:

• Minimum of 5 years relevant experience and at least 2 years in management position with responsibility in Retail & marketing units, relationship management, product management and Marketing and retail sales.

Knowledge:

• Financial advisory
• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Banking Operations, Products & Services
• Customer Service
• Marketing/ Sales 
• Business/ Product Development
• Budget Planning & Control  
• Financial Analysis Business/ Operational Strategy