Relationship Manager Job at Polaris Bank Limited

Polaris Bank Limited is a Tier II Nigerian, private limited liability company, wholly-owned by Strategic Capital Investment Limited (SCIL) following the successful divestment of the FGN/CBN in October 2022. Licensed to provide banking and other financial services to the Nigerian public, we cater to both individuals and corporate entities through carefully designed Retail, SME, Commercial, Corporate banking as well as products for Government MDAs. We also offer self-service/digital channels offerings leveraging technology to bring banking closer to the customer.

We are recruiting to fill the position below:

Job Position: Relationship Manager

Job Location: Nigeria
Employment Type: Full-time

Job Summary

• The Relationship Manager is responsible for developing and maintaining strong client relationships to meet their financial needs and achieve business objectives.
• This role involves understanding clients' financial goals, providing expert advice, and promoting the organization's financial products and services.

Key Responsibilities
Client Relationship Management:

• Build and nurture strong, long-term relationships with clients.
• Understand clients' financial needs and objectives through in-depth consultations.
• Regularly communicate with clients to provide updates, address concerns, and offer solutions.
• Anticipate and proactively address potential issues to maintain client satisfaction.

Financial Advisory:

• Assess clients' financial situations and recommend suitable financial products and services.
• Provide expert advice on investment opportunities, risk management, and wealth preservation.
• Create customized financial plans to help clients achieve their goals.

Sales and Business Development:

• Promote the organization's financial products and services to existing and potential clients.
• Identify and pursue new business opportunities.
• Meet sales targets and revenue goals.

Product Knowledge:

• Stay up-to-date with the organization's financial products, services, and industry trends.
• Educate clients about available products and their benefits.

Compliance and Risk Management:

• Ensure all client interactions and transactions comply with regulatory and internal policies.
• Mitigate risks associated with client portfolios and investments.

Team Collaboration:

• Collaborate with internal teams, such as wealth management, investment, and legal teams, to provide comprehensive client solutions.
• Share market insights and client feedback with colleagues.

Documentation and Reporting:

• Maintain accurate client records and documentation.
• Prepare reports on client portfolio performance and financial plans.

Requirements

• Bachelor's Degree in Finance, Business, or related field (Master's Degree or industry Certifications may be preferred).
• 4-5 years of experience in relationship management (preferred in financial services)
• Strong knowledge of financial products, investment strategies, and market trends.
• Excellent communication and interpersonal skills.
• Proven track record in sales and client relationship management.