Relationship Manager Job at Providus Bank Plc

Providus Bank Plc is a Personal and Private commercial bank in Nigeria with strength in IT infrastructure and digital channels to support fin-techs and businesses.

We are recruiting to fill the position below:

Job Position: Relationship Manager

Job Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• We are looking to hire experienced and talented Relationship Managers with good deposit mobilization & customer acquisition skills.
• The ideal candidates must currently work in a commercial bank, with a minimum of 3 years of sales experience for our branches in Lagos, Abeokuta, & Port-Harcourt.

Responsibilities

• Achieve set deposit targets specifically like growing balance sheet and generating Income, growing the numbers via sales acquisition.
• Develops and maintains business contacts with existing and prospective customers to grow the revenue and customer base for the bank’s products and services
• Initiates and agrees with customers to up/cross-sell the bank’s products/services as well as respond to customer enquiries, requests, and issues in a timely and satisfactory manner
• Makes daily calls to existing and prospective customers to mobilize deposits and other revenue-generating transactions as well as market other available banking products/services offered by the bank
• Performs customer acceptance checks before onboarding of Commerce & SME clients by the bank’s established policies and procedures
• Advises existing customers on their Commerce & SME objectives and financial needs by analysing wealth management opportunities, recommending suitable in-house 'bespoke' financial solutions, and executing banking and financial transactions based on the customers' instructions
• Assists customers to attain approval on new account openings by reviewing all KYC documents and linking entire customer accounts to suitable relationship management support system
• Follows up on prospective sales opportunities from discussions with existing and prospective customers to ensure conversion of new or repeat business
• Continuously engages the market to acquire new Commerce & SME banking customers by building and nurturing business relationships based on trust, empathy, credibility, and ethical conduct
• Provides ongoing support personalised/unique services to account holders and identifies potential opportunities for extending basic banking services
• Monitors and provides support in account opening/account reactivation as well as the review of account opening documents
• Monitors and follows up on value chain customers for onboarding by reviewing/analysing transactions report and sorting out the value chain prospects
• Consults with the banking services team to ensure proper and timely on-boarding of existing customers on the mobile and CIB platform,
• Ensure Compliance with all accounts in the portfolio.
  • KYC of all accounts must be up to date
  • No Audit Exceptions on transactions and processes
  • BVN compliance for all clients in the portfolio
• Participates in a periodic sales meetings with the RM team leads to review various daily reports and deliberate follow-up plans on existing transactions for the various team members)
• Gathers and provides data for the team leads to prepare periodic performance and marketing reports.

Requirements

• Minimum of Bachelor’s Degree in Business, Marketing, Management, or related field
• A Master’s degree is an added advantage.
• Minimum of 3 years of sales experience in the financial sector.
• Should currently be working with Commercial Bank in Nigeria
• Should currently be within the Assistant Banking Officer (ABO) - Assistant Manager (AM) grade level. 
• Desired Location - Surulere,Lagos.