Reservations Manager Job at HR And Its People

At HR And Its People - Our client, SafariHills Apartments, is recruiting to fill the position below:

Job Position: Reservations Manager
Job Location: Lagos
Employment Type: Full-time

Job Summary

• Our client is seeking a reservations manager who will be responsible for overseeing all aspects of guest reservations and ensuring maximum occupancy for our properties.
• This role requires an individual who is both detail-oriented and customer-focused, capable of sourcing guests from various booking platforms and managing guest satisfaction throughout their stay.

Job Description
Responsibilities:

• Oversee guest reservations using online booking platforms, ensuring accuracy and timely communication with guests.
• Develop and implement strategies to maximize bookings through promotions, seasonal offers, and pricing adjustments.
• Address guest requests, resolve complaints, and maintain high guest satisfaction levels.
• Identify opportunities to increase bookings through targeted marketing and promotional campaigns.
• Coordinate multiple bookings, guest inquiries, and operational tasks, ensuring efficient handling of all details.
• Monitor reservation data to provide insights on booking trends, guest preferences, and occupancy rates to inform future strategies.

Requirements

• Ability to manage and respond to issues that arise quickly and efficiently to maintain smooth operations and guest satisfaction.
• Minimum of BSc Degree preferably in Marketing or Business
• Willingness to work in a fast-paced environment and handle reservations and guest needs outside of typical working hours, including weekends and holidays.
• Proficiency in using online booking platforms to source guests and manage reservations.
• Excellent interpersonal and communication skills with a proven ability to handle guest requests, resolve complaints, and ensure overall guest satisfaction.
• Experience in optimizing occupancy rates and creating strategies to maximize bookings, including promotions, seasonal offers, and pricing adjustments.
• Strong organizational skills with an eye for detail to manage multiple reservations, guest requests, and operational tasks simultaneously.
• Ability to work well in a team

Perks
N150,000 monthly compensation.