Restaurant Manager Job at HCER Consulting

HCER Consulting is a leading provider of innovative solutions and training programs. We have built a reputation for delivering transformative consulting experiences that empower clients to expand their knowledge, develop new skills, and unlock their full potential. With a team of seasoned industry experts, HCER Consulting is at the forefront of cutting-edge best practices. Our diverse portfolio in consulting programs spans a wide range of disciplines, from business management and data analytics to personal development and digital literacy.

We are recruiting to fill the position below:

Job Position: Restaurant Manager
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• B.Sc Degree in Business Administration; hospitality management or culinary schooling is a plus.
• Minimum of 4 years of proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software.
• Strong leadership, motivational and people skills
• Acute financial management skills.

Method of Application
Interested and qualified candidates should submit their CV to: stessymaly@yahoo.com using the Job Position as the subject of the email.