Retail Store Executive Job at Ntel Nigeria

Ntel is Nigeria’s most revolutionary telecommunications company which provides 4G LTE Advanced network that delivers superfast call-connect times, crystal clear Voice over LTE and extraordinarily high internet access speed. Our aim is to redefine the Nigerian telecommunications landscape and enrich the lives of Nigerians by delivering the most advanced communications technology across the largest possible network coverage in the most effective, valuable and satisfying manner.

We firmly believe that by delivering superb and unparalleled broadband-based mobile services, we can help individuals and enterprises harness the power of connectivity and maximise their potentials. This belief is pursued and sustained by anchoring our activities on the fundamental LIVE principle- leadership, innovation, value and experience.

We are recruiting to fill the position below:

Job Position: Retail Store Executive
Job Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Job Description

• Deliver consistent and quality customer service to all ntel's customers
• Respond promptly to Customer enquiries and complaints and provide necessary after-sales support.
• Identify and leverage cros-selling opportunities.
• Assist with Customer activations.
• Keep record of all Customer interactions (inquiries, comments and complaints), as well as details of actions taken.
• Maintain Customer database.
• Follow up on Customer interactions as required.
• Provide regular feedback on the efficiency of the Customer service process
• Prepare sales and other Customer service related reports.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with a minimum of 2 years of work experience.

Method of Application
Interested and qualified candidates should send their Applications to: careers@ntel.com.ng using the Job position as the subject of the mail.