Save the Children Recruitment for Information Technology (IT) Intern

Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.

We are recruiting to fill the position below:

Job Position: Information Technology (IT) Intern

Job Identification: 8502
Job Location: Abuja
Job type: Full time
Job Category: Information Technology
Reports to: IT Officer
Grade: 7

Job Summary

• To provide IT technical services to the Abuja country office by troubleshooting IT issues, ensuring timely maintenance of all communication/IT equipment.
• S/he will provide all support to the IT officer/IST manager and also act as a part of the SCI Nigeria IT team during an operation request.

Accountability
The Information Technology intern shall be accountable on the following key areas in Abuja:
Network Management:

• Support the IT officer, and by extension, the IST manger by troubleshooting and ensuring effective network connection in the Country office.
• Troubleshooting and maintain the network devices e.g. printers, scanners, etc. 
• Maintain record of the local network, VPN connection and the wide area network installed and terminated in his/her supported location.
• In consultation with the IT Manager and other team-leads, ensure that visitors (including staff from other locations, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their visits.

Hardware Support:

•  Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks, and troubleshoot problems with his/her assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintain effectively.
• Ensure all IT problems within the office areidentified and solutions found and implemented.
• Perform IT hardware inventory update as necessary.
• Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use andas necessaryfor meetings, etc.

Telecommunications Management:

• Ensure the field/sub-field bases supported by him/her have a well installed and functioning voice network (IP PBX). All devices are functioning and the service is cost effective
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times

Asset Management:

• Ensure good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative Officers
• Responsible to make sure that all assets (IT and office equipment) is correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipments.

Incident Management:

• Providing first level on IT helpdesk support in Abuja Country office
• Communicating any service disruptions to users, opportunities and other relevant policies
• Carry out any other tasks required by the line manager

Security and Backup:

• Keep the network and all computer systems safe, secure and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in-country IT representative.
• Ensure proper backup of all staff information, files and folders.

Working Contacts:

• Internal:   SCI Staff in Abuja, SCI IT team in Nigeria.
• External:   IT Contractors and Service providers as managed by the in-country IT representative

Prior Experience Expectations

• At least one (1) year of prior experience in a similar role.
• Must have completed NYSC at the time of application.

Skills and Behaviours (Our Values in Practice):
Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving, and role modelling Save the Children values.
• Holds the team and partners accountable to deliver on their responsibilities, giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development, and encourages others to do the same.
• Widely shares their personal vision for Save the Children, engages and motivates others.
• Future-oriented, thinks strategically.

Collaboration:

• Builds and maintains effective relationships with their team, colleagues, members, and external partners and supporters.
• Values diversity, seeing it as a source of competitive strength.

Skills & Experience - Essential:

• Strong knowledge of Office suite, system, network, operating system, and application administration; embedded software or firmware.
• Microsoft SharePoint Development.
• Excellent communication and organizational skills, including the ability to manage several tasks simultaneously.
• Strong interpersonal and networking skills, with the ability to work with a diverse range of people.
• Degree in IT and related IT certifications.
• Active Directory.
• Knowledge of Microsoft Windows operating systems, including XP, Windows 2003, and Windows 7, and Microsoft Office applications (Word, Excel, PowerPoint, etc.).
• Excellent communication and interpersonal skills.
• Proficiency in English (Excellent).
• Good level of IT expertise.