Senior Account Manager (They /She / He) Job at Glovo Nigeria

Glovo - We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

We are recruiting to fill the position below:

Job Position: Senior Account Manager (They /She / He)

Job Location: Lagos, Nigeria
Job type: Full-time
Department: Partners & Brands

Your Mission

• As a Senior Account Manager you will be a representative in the Glovo Account Management team helping handle company’s partnerships.
• You will be liaising with the most popular brands, stores, and restaurants in the city as well as growing revenues for their respective stores.

The Journey

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promotions, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling). 
• Achieve your Quarterly Targets (Growth, Revenue, Ops, Commercial)
• Ensure that Glovo has the best content by signing preferred partnerships with partners.
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).
• Improve Glovo’s revenue through commission renegotiation and selling assets. 
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of the partners by making sure we always deliver the best service to our customers. 
• Teach the partner how to use the  manager portal to become self-sufficient, so that partner can: change and edit the menu, activate promotions and check their information with Glovo

Requirements
What you will bring to the ride

• At least 2 years of experience in high-performance account management in a B2C or B2B business.
• Ability to comfortably work in a high growth and high-performance company with a fast pace. 
• Computer literacy; good knowledge of Google tools (Google Docs, Sheets & Slides, Drive); Salesforce knowledge is a plus. 
• Fluency level of English.
• Strong commercial skills.
• Good communication and interpersonal skills.
• Highly organized and detail-oriented.
• Problem solver, data-driven with an analytical approach.

What We Offer
We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home 1 day a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Note: Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our must don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.