Senior Relationship Manager Job at Rand Merchant Bank

Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.

We are recruiting to fill the position below:

Job Position: Senior Relationship Manager

Job id: R13175
Job Location: Lagos
Employment Type: Full-time

Job Purpose

• To develop and maintain strong client relationships.
• Originate business and identify opportunities to cross-sell for RMBN and the broader First Rand Group in line with the strategic objectives of the Bank.

Responsibilities
The successful candidate will be responsible for:
Management of Client Portfolio:   

• Develop the portfolio by prospecting new clients, cross-selling, and offering suitable banking
• services to the existing customers in adherence with coverage disciplines i.e. sales campaigns, Client Action Plans( CAPS), deal pipelines, call reports, and other reports.
• Plan and outline strategic objectives for the growth of the portfolio.
• Coordinate the creation of innovative solutions for specific product areas based on client feedback.
• Interrogate and manage MIS data to minimize revenue leakage on a continuous basis.
• Communicate and document client interactions and feedback to stakeholders with regard to client developments through call reports and face-to-face discussions.
• Initiate client scoping sessions to gain client insights.
• Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof.
• Proactively manage credit facilities to ensure adequate limits are in place and early wanting signals are identified & escalated.
• Manage escalated unresolved client complaints.
• Manage complex relationships within support areas to ensure best outcome for both the client and the bank.

Effective Internal and External Stakeholder Relationship Management:

• Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met.
• Ensure client expectations are met or exceeded
• Use influence and negotiation to achieve win-win outcomes.
• Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges).

Effective Teamwork, Self-management, and Alignment with Group Values:

• Imbibe the RMB promises & continually drive RMB’s values
• Create brand presence for oneself
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Make an effort to stay relevant and up to date with legislation, new developments etc.
• Take ownership and accountability for tasks and activities and demonstrate effective self- management
• Maintain a positive attitude and respond openly to feedback
• Continually share, debate and communicate learnings
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
• Challenge with conviction.

Qualifications and Experience
Education and Qualifications:

• The successful candidate should have at the minimum, a Bachelor’s degree, preferably in Commerce, Business, Finance, Accounting or related disciplines.

Experience:

• Minimum 12 years in a similar role and relevant industry
• At least 5 years of relevant experience in the Large Indigenous Corporates and Multinational business segment
• Good knowledge of Corporate and Investment banking knowledge, including treasury products  and services
• Previous exposure to the preparation of credit proposals
• Track record of sourcing new clients
• Proven track record in converting opportunities into revenue generation
• Ability to negotiate and influence across all levels including senior stakeholders
• Ability to unearth client needs and match them to appropriate banking solutions
• Detailed understanding of the Nigerian Banking Industry and its legal and regulatory requirements.

Technical Skills:

• Strong analytical skills
• Good working legal and credit knowledge
• Strong Financial Acumen
• Strong verbal and written communication
• Sound presentation, facilitation, and negotiation skills
• Ability to make cold calls.

Human Relations Profile:

• Ability to strike and maintain good client relationships.
• Strong character & integrity paramount
• High degree of self-confidence; pleasant personality; well-presented.