Senior Sales Account Executive Job at Platos Health

Platos Health is a technology startup on a mission to make preventive health accessible to all. Today, we empower patients to monitor their holistic health from anywhere while facilitating data-driven, personalised & and proactive care for hospitals and clinicians. Tomorrow, we will use advanced analytics to drive preventive care for the general population. The future is open.

Platos is backed by Google for Startups, Invest International, and Angel investors from notable organisations such as Tesla, Google, and Unicredit. We are finalists in multiple awards including the Future United Award for global health.

We are recruiting to fill the position below:

Job Position: Senior Sales Account Executive

Job Location: Lagos, Nigeria
Job type: Full time

Role Overview

• We are looking for a dynamic and technically proficient Senior Sales Executive with a biomedical or pharmaceutical background to join our sales team in Nigeria. 
• The Senior Sales Account Executive will play a pivotal role in driving revenue growth, managing high-value accounts, and supporting the sales team in achieving its objectives. 
• This role requires a blend of sales expertise, technical know-how, and a biomedical or pharmaceutical background to truly understand and convey the value of our solution.
• In this role, you will be required to have a proactive and strategic approach to leads generations managing client relationships, and contributing to the company’s overall growth objectives.

Responsibilities
Sales & Revenue Growth:

• Drive new account acquisition and close high-value deals with retail pharmacies.
• Achieve monthly and quarterly sales targets, including metrics such as reorder rate, close rate, and revenue growth.
• Manage the entire sales cycle from prospecting to closing deals, while meeting or exceeding sales targets. 
• Monitor customer payment cycles (e.g., Sell-or-Return agreements) to ensure timely invoice clearance.

Account Management and Customer Retention

• Build and maintain strong relationships with key accounts, ensuring a customer retention rate of at least 90%.
• Proactively identify upselling and cross-selling opportunities to grow account value.
• Collaborate with marketing and product teams to support onboarding and drive in-store sales success for pharmacies.

Product Knowledge Transfer:

• Understand and effectively communicate the features and benefits of our holistic health monitoring software and hardware solutions to pharmacists and healthcare providers.
• Provide training and demonstrations to ensure customers can seamlessly integrate the solution into their practice.
• Serve as the technical liaison between customers and our product team, relaying feedback and helping resolve any issues.

Collaboration with Cross-functional Teams:

• Work closely with the product, marketing, and customer success teams to ensure alignment on product updates, promotions, and client feedback.
• Collaborate with technical teams to address complex queries and provide high-level technical support when needed.

Data and Strategy Utilization:

• Use CRM data to monitor sales pipeline health, identify bottlenecks, and adjust strategies.
• Develop and refine forecasts to improve accuracy and align with company growth objectives.
• Report on critical sales metrics (e.g., win rate, reorder rate, growth trends) and recommend actionable insights to senior leadership.
• Stay up to date on healthcare trends, particularly within the Nigerian market, to identify new opportunities for growth and innovation.
• Provide feedback on market trends and customer needs to inform product development and sales strategy.

Qualifications

• A background in healthcare, pharmacy, biomedical science, or related fields is required.
• 3+ years of experience in B2B sales or account management, particularly in the health tech, pharmaceutical, or medical device industries.
• Experience with CRM systems like HubSpot, Salesforce, or similar tools.
• Technical proficiency and the ability to understand and explain both software and hardware products.
• Strong interpersonal skills with the ability to build trust and rapport with clients, particularly pharmacists.
• Ability to use presentation tools such as PowerPoint, Keynote, and Google Slides and document tools such as MS Word and Google Docs. Excel skill is a plus
• Excellent communication and presentation skills, with the ability to transfer knowledge and conduct training sessions.
• Proven track record of meeting or exceeding sales targets.
• Strong organizational skills and the ability to manage multiple accounts and priorities.
• Self-driven, with the ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Willingness to travel within Nigeria to meet clients and prospects as needed.
• Sales experience involving MedTech organizations with proven solution sales management experience.
• Proven track record in executing end-to-end deals
• Proven ability to build and maintain trusted partnerships with clients.

What We Offer

• Competitive salary and performance-based incentives
• Access to stock options plans
• Health Insurance (medical, dental, and optical)
• Free access to Platos and proactive health product
• Work device and hybrid work support as needed
• Access to professional development resources and leadership training
• Collaborative and supportive work environment.