Telesales / Customer Service Associate Job at Vitalvida Limited
Vitalvida Limited eCommerce is a leading online retailer based in Yaba, Lagos. We are dedicated to providing top-quality products and exceptional customer service to our clients across Nigeria.
As part of our commitment to compliance and safety, we are recruiting a detail-oriented and experienced candidate to fill the position below:
Job Position: Telesales / Customer Service Associate
Job Location: Lagos
Employment Type: Full-time
Job Description
- We are currently seeking enthusiastic and self-motivated university graduates who have completed the NYSC program and achieved a 2.1 or higher to join our team as Customer Care Specialists in our Yaba office, Lagos.
- As a Customer Care Specialist, you will be responsible for managing a high volume of incoming and outgoing calls to promote and sell our hair care products.
- This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.
Responsibilities
- Manage a high volume of incoming and outgoing calls to sell hair care products.
- Explain product benefits, features, and history to customers.
- Maintain records of customer orders, funnel process, inventory, and proof of payment with logistics partners.
- Respond to customer inquiries via calls, email, live chat, and social media platforms.
- Meet daily metrics with speed, accuracy, and a positive attitude.
- Influence potential customers to make a purchase through prepared sales talks.
- Deal with and resolve customer complaints in a professional manner.
- Handle customer orders, provide solutions, and upsell other products within specified time limits.
- Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
- Conduct follow-up calls to confirm successful delivery and customer satisfaction.
Requirements
- University graduate with a 2.1 or higher and completed NYSC program.
- Minimum of 2 years of experience in customer service, telesales, or a similar role.
- Ability to counter customer objections.
- Ability to upsell and cross-sell products.
- Experience with eCommerce customer service is a plus.
- Independent, self-motivated, and organized.
- Articulate with the ability to quickly develop rapport with customers over the phone.
Key Skills:
- Exceptional verbal communication skills.
- Convincing demeanor.
- Outstanding organizational skills and attention to detail.
- Self-starter attitude with a goal-driven approach.
- Proficiency in using digital communication tools and software.
- Previous experience in sales or customer service is a plus.
Note
- If you are ready to elevate your sales career and be part of a dynamic team, please apply.
- The stipend is exclusively for individuals who successfully complete the two-week training program.
- We reserve the right to discontinue candidates whose performance does not meet expectations before the completion of the training period.
- Embark on a journey with us to create exceptional customer experiences and make a mark in the digital sales world. Don't miss out on this incredible opportunity to grow with us!
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