Ticketing and Reservation Officer

TICKETING AND RESERVATIONS OFFICER

JOB SUMMARY   

A contemporary travel agency is seeking to engage Ticketing / Reservation officers to join its growing team of result oriented individuals

JOB OBJECTIVE   

Assist customers with the planning, booking and ticketing aspect of  their  travels

SPECIFIC ROLES AND RESPONSIBILITIES

• Make reservations/bookings for customers  and advise fare rules
• Assist customers in planning their itineraries
• Attend to customer enquiry
• Follow up on enquiries and convert to sales
• Provide travels and tour advice to customers e.g visa required, location suggestions etc
• Assist customers in planning, choosing and arranging locations on a budget for their holidays
• Offer advice and suggestions to customers on local tourist attractions and events at chosen locations
• Promote agency services and products Calculate fares accurately
• Check in customers with ticketed bookings and send reminders to customers as travel falls due
• Other administrative functions as advised by management

JOB REQUIREMENTS

 Work Experience  Above 2 years working experience in the same or similar role or industry

Skills                         

• Basic Microsoft Office knowledge
• Data entry experience         
• Good communication skill
• Good customer relations skill
• Fluency in English language any other Nigerian language is an added advantage

Knowledge            

• Adept in the use of Galileo, Saber and Amadeus platforms
• Proficient in the use of office equipment such as scanners, copiers etc

 Competencies/Abilities 

• Attention to details
• Multi-tasking abilities
• Ability to work in team
• Ability to work under pressure

Education                           

• A Minimum of Higher School Certificate.
• Certification in travel related applications is an added advantage