Ticketing & Reservations Officer Job at DynamicPlus Advisory
DynamicPlus Advisory is a professional consultancy that provides strategic and cost effective business solutions to start-ups as well as small and medium-sized businesses.
We are recruiting to fill the position below:
Job Position: Ticketing & Reservations Officer
Job Location: Lagos
Employment Type: Full-time
Job Summary
- The Ticket and Reservations Officer is responsible for managing all aspects of travel and ticketing bookings for clients, ensuring accuracy, efficiency, and exceptional customer service.
- This role involves utilizing Global Distribution Systems (GDS) to book flights, accommodations, and other travel-related services, while adhering to company policies and industry regulations in Nigeria and internationally.
Key Responsibilities
Reservations and Ticketing Management:
- Process flight, hotel, and other travel-related reservations (e.g., car rentals, tours) using computerized reservation systems (GDS) such as Amadeus, Sabre, or Galileo.
- Issue, re-issue, and re-validate tickets accurately and efficiently.
- Experience in refund or change unused and partly used tickets
- Handle changes, cancellations, and refunds in line with airline fare rules, IATA regulations, and company policy.
- Calculate and quote accurate fares, taxes, and fees for local and international travel.
Customer Service and Consultation:
- Respond promptly to customer inquiries via phone, email, and in-person regarding travel options, routes, schedules, fares, and visa requirements.
- Provide expert advice and recommendations on travel itineraries and packages tailored to the client's budget and preferences.
- Resolve booking-related issues, complaints, and disputes with professionalism to ensure high customer satisfaction.
- Confirm and send detailed travel itineraries and confirmation details to customers.
Sales and Revenue Maximisation:
- Actively sell and promote various travel products, including holiday packages, travel insurance, ticketing and upgraded services (up-selling and cross-selling).
- Follow up on client quotes to convert them into confirmed bookings and maximize sales opportunities.
- Assist in building and managing corporate and individual client relationships to drive customer loyalty and repeat business.
Compliance and Administration:
- Maintain meticulous and accurate records of all reservations, transactions, and client communications.
- Ensure strict compliance with all Nigerian Civil Aviation Authority (NCAA), IATA, and airline-specific regulations and policies.
- Process payments accurately and efficiently, ensuring all financial transactions are reconciled and recorded.
- Stay updated on current travel regulations, visa requirements, and industry trends, especially those relevant to the Nigerian travel market.
Required Qualifications and Skills
- Education: A minimum of a Bachelor's Degree or Higher National Diploma (HND) in Business Administration, Travel & Tourism, or a related field.
- Experience: Minimum of 5 years hands-on experience in ticketing and reservations, preferably in a travel agency or airline in Nigeria.
- GDS Proficiency: Proven, practical proficiency and working experience with at least one major Global Distribution System (GDS) like Amadeus, Sabre, or Galileo.
- Certifications (Preferred): IATA certification in Ticketing and Reservations is a significant advantage.
- Knowledge: Strong knowledge of airline fare rules, ticketing procedures, and travel regulations.
Required Soft Skills:
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- High level of accuracy and attention to detail.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Proficient in Microsoft Office Suite (Word, Excel).
Method of Application
Interested and qualified candidates should send their CV to: cvs@dynamicplusservices.com using the Job Position as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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