Account Executive - BNPL (Buy Now, Pay Later) Job at PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: Account Executive - BNPL (Buy Now, Pay Later)

Job Location: Abuja (FCT)
Employment Type: Full Time

Job Summary

• We are expanding our Buy Now, Pay Later (BNPL) services through our PayGo product, and we’re looking for driven, customer-focused professionals to help scale this solution.
• As a BNPL Account Executive, you’ll play a key role in driving PalmPay’s PayGo growth by acquiring, managing, and growing merchant and partner accounts.
• You'll work closely with retailers, vendors, and customers to promote flexible payment options, ensure product adoption, and hit commercial targets.

Job Responsibilities
Customer Training and Maintenance:

• Responsible for product training for new and old customers to ensure that customers are proficient in related operations.
• Regularly arrange employees to visit customers, maintain good customer relationships, and improve customer satisfaction and loyalty.
• Collect customer feedback, optimize service processes, and improve customer experience.

Inventory Management:

• Monitor self-operated inventory, manage inbound and outbound inventory, and ensure accurate inventory data.
• Coordinate supply chain and logistics departments to optimize inventory turnover efficiency.
• Regularly analyze inventory data and make optimization suggestions.

Sales Data Processing:

• Responsible for the collection, organization and analysis of daily sales data and the generation of sales reports.
• Track the achievement of sales targets and assist in formulating sales strategies.
• Ensure data accuracy and provide support for management decision-making.

Customer Problem Handling:

• Timely respond to and resolve customer questions and complaints about products, services, orders, etc.
• Coordinate internal resources to promote efficient problem solving and improve customer satisfaction.
• Record and analyze customer problems, optimize service processes, and reduce the occurrence of similar problems.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 2–4 years of sales or account management experience, ideally in fintech, telco, or consumer lending.
• Strong experience managing B2B relationships, especially with merchants or agents.
• Understanding of BNPL or retail credit solutions is an advantage.
• Excellent communication, negotiation, and relationship-building skills.
• Target-driven with a growth mindset and willingness to work in the field.
• Proficient in CRM tools and reporting dashboards.