Administrative Coordinator Job at Key Learning Solutions

Key Learning Solutions is a leading independent educational consulting company that has been in operation since 2006.KLSisdriven by its passion for improving the quality of education in Nigeria.

We are recruiting to fill the position below:

Job Position: Administrative Coordinator
Job Location: Lekki, Lagos
Employment Type:

Job Overview

• The Administrative Coordinator plays a critical role in ensuring smooth daily operations within the organization, overseeing all administrative functions, supporting academic and mentoring programs, and providing prompt, professional responses to social media inquiries.
• This role also involves closing sales on social media platforms and efficiently handling customer escalations, contributing directly to client satisfaction and revenue growth.

Key Responsibilities
Administrative Functions:

• Oversee day-to-day administrative operations of the office and training centers.
• Manage student and client records, class schedules, and examination preparations.
• Support logistics for training sessions, workshops, seminars, and examinations.
• Maintain a filing system and ensure all documentation is accurate and up to date.
• Coordinate with internal teams (teachers, facilitators, marketing, finance) to support program delivery.
• Assist in inventory management of learning materials and office supplies.

Social Media & Sales Support:

• Monitor, respond to, and engage with inquiries on all social media platforms (WhatsApp, Instagram, Facebook, LinkedIn, etc.).
• Provide accurate information on programs, courses, and exams to prospective clients.
• Convert leads to enrollments through persuasive, value-driven communication.
• Prepare and share weekly reports on leads, conversions, and inquiries.

Customer Support & Escalation Management:

• Act as the first point of contact for escalated complaints or issues, ensuring prompt resolution.
• Maintain a high level of professionalism and empathy when handling customer concerns.
• Follow up with clients to ensure satisfaction after resolution.
• Document all customer interactions and resolutions for continuous improvement.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Management, Education, or a related field.
• Minimum of 3 years of experience in administration, sales support, or client service roles.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in social media management and online sales communication.
• Customer-centric mindset with problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Key Competencies:

• Strong interpersonal and relationship-building skills.
• High attention to detail and accuracy.
• Sales and negotiation skills.
• Proactive, self-motivated, and resourceful.
• Professional demeanor and integrity.

Salary
N250,000 Monthly.

Method of Application
Interested and qualified candidates should send their application to: hr@keylearningsolutions.net using the Job Position as the subject of the mail.