Administrative Manager

Pier One Explorer is committed to providing world-class, personal, consistent, and professional travel management services that WOW our customers. We are people centric, service focused, and technology driven. Pier One Explorer is recruiting to fill the position below:


Job Title: Administrative Manager
Location: Lagos
Job Description

• Manage branch administration, including branch facilities and provide administrative support as needed for the Complex Admin Manager (e.g., HR processes, facilities, P&L, technology liaison, new employee on-boarding,disaster recovery, etc.).
• May perform delegated supervision functions and approvals for the branch / complex (e.g., BMSS, email review, ECAR, etc.) as well as delegated approvals and authorizations.
• Escalate supervisory issues to the Complex when necessary; follow-up locally on issues identified by complex supervisors.
• Support and drive strategic firm initiatives.
• Partner with Complex Administrative Manager and Home Office to address any management or staffing issues.
• Recruit, select, on board, train and manage administrative support staff (e.g., CSAs, BOAs) in your location and may manage administrative support team in Associate branches where no Admin Manager is present.
• Conduct performance reviews and make personnel decisions such as compensation and promotions of administrative support staff in accordance with firm policy.
• Coach and educate all employees on administrative policies and procedures.
• Implement service excellence standards, including coaching and educating administrative support staff on the Client Experience best practices.

Requirements

• 3 years of experience with a leading financial institution.
• Relevant management experience in branch operations.
• High School Diploma or equivalent required; College Degree recommended.

Leadership Skills:

• Judgment and decision-making.
• Working in partnership.
• Leverages resources and delegates effectively.
• Creates a positive branch business culture.
• Managing and developing people.
• Drive and commitment.