Agent Care Officer Job at BURN Nigeria

BURN is the largest vertically integrated modern cookstove company in the world, providing world-class R&D, manufacturing, and carbon offset projects from our HQ in Kenya and across 10 countries in Africa. We are working to create a world where cooking positively impacts all life on earth by producing the world’s most efficient biomass, liquid fuel, and electric cookstoves. Our team of 900 people - 51% of whom are women - is on track to produce and sell over 150,000 stoves per month in 2022 at our solar-powered facility in Kenya.

We are recruiting to fill the position below:

Job Position: Agent Care Officer

Job Location: Lagos
Employment Type: Full-time

Duties and Responsibilities

  • Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial.
  • Engage agents directly on performance data from sales ops- feedback collection and agent  tickets
  • Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
  • Support sales target
  • Daily/Weekly feedback report to Tl, TSM, Country lead.
  • Planning of trade activities with agents, TL and TSM
  • Daily agent training and mentoring through calls.
  • Prospect management
  • Agent quality and recruitment checklist

Skills and Experience

  • Candidates should possess a University Degree in Business Administration, International Development, Marketing,  Economics, or other areas relevant to the sales field.
  • At least 1 year of work experience in sales.
  • Advanced fluency in English both written and spoken.
  • Behave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Advanced Excel data skills
  • Effective communicator
  • Efficient planner and collaborator
  • Lead: Positively influence others to achieve results that are in the organization’s best interest.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and, in the organization’s, best interests.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

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