Customer Care Executive Job at Ascentech Services Limited

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection; Outsourcing and Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

We are recruiting to fill the position below:

Job Position: Customer Care Executive

Job Location: Oregun, Lagos
Employment Type: Full-time
Reports To: Operations Head

Position Summary

• We are looking for an experienced and customer-focused Customer Care Executive for our client. 
• The ideal candidate will have a minimum of 3 years of experience in customer support or service roles, with a proven ability to handle customer inquiries, resolve issues efficiently, and provide a high-quality service experience. 
• This role requires strong communication skills, patience, and a genuine desire to help customers.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person.
• Resolve product or service-related issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
• Maintain a detailed and updated record of customer interactions, transactions, feedback, and actions taken using CRM tools or internal systems.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Coordinate with internal departments such as sales, logistics, and technical support to address customer needs and requests.
• Escalate unresolved or complex issues to the appropriate departments or supervisors.
• Contribute to team goals and improve customer service procedures, policies, and standards.
• Gather and analyze customer feedback to identify trends and suggest improvements.

Qualifications and Requirements

• Candidates should possess an HND / B.Sc Degree
• Minimum of 3 years of experience in a customer service or support role, preferably in Telecom Industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in using CRM systems, Microsoft Office Suite, and customer support tools.
• Ability to multitask, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should send their CV to: recruiter8@ascentech.com.ng using the Job Position as the subject of the mail.