Front Desk / Customer Service Executive Job at Style Fusion Salon and Spa

Style Fusion Salon and Spa, is recruiting suitable candidates to fill the position below:

Job Position: Front Desk / Customer Service Executive

Job Location: Nyanya-Karshi Road, Abuja (FCT)
Employment Type: Full-time

Job Summary

  • We are seeking a smart, customer-oriented, and highly organized Front Desk / Customer Service Executive to be the welcoming face of our upscale Salon & Spa.
  • In this role, you will be the first point of contact for clients and play a vital role in ensuring smooth operations, excellent customer satisfaction, and overall guest experience.

Key Responsibilities


  • Greet clients warmly upon arrival and provide a welcoming and professional first impression
  • Answer incoming calls, respond to messages, and manage all client inquiries across phone, email, or walk-in
  • Manage daily appointment scheduling using our salon software, ensuring accurate and timely bookings
  • Handle check-ins and check-outs, ensuring payments are processed accurately and receipts are issued
  • Educate clients on available services, promotions, and retail products
  • Keep client records updated and manage customer feedback loops
  • Maintain inventory of front desk supplies and inform management of restocking needs
  • Maintain an organized and visually appealing front desk and waiting area
  • Handle customer complaints or concerns calmly and professionally, escalating issues to management as needed
  • Coordinate with stylists, therapists, and other staff to ensure timely service delivery
  • Follow up with clients post-appointment to gather feedback and encourage repeat visits.

Qualifications & Requirements

  • Minimum of 1–2 years of experience in front desk, reception, or customer service role (experience in a salon, spa, or hospitality setting is an advantage)
  • Excellent communication, interpersonal, and problem-solving skills
  • Proficient in Microsoft Office Suite and salon management software (or willing to learn)
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Friendly, polished appearance and a positive attitude
  • Ability to work flexible hours, including weekends and holidays.

Salary
N50,000 - N100,000 Monthly.

Note

  •  Only candidates who meet our requirements will be contacted
  •  Incomplete applications will not be processed.
  •  Ensure all details are accurate before submission.



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