Assistant Customer Service Job at Zee Express Procurement and Logistics Limited
Zee Express Procurement and Logistics Limited is a privately owned company that provides top notch courier and logistics solutions Headquartered in Lagos Nigeria. We have a substantial operating capacity powered by a growing team of professional in the logistics industry.
We are recruiting to fill the position below:
Job Position: Assistant Customer Service 9corp Member
Job Location: Oshodi-isolo, Lagos
Employment Type: NYSC
Job Description
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Method of Application
Interested and qualified candidates should send their CV to: jobs@zeeexp.com using the Job Position as the subject of the mail.
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