Branch Operations Manager Job at AIICO Insurance Plc
AIICO Insurance Plc is an insurance, pensions management, and asset management Group in Nigeria, with market-leading positions in life assurance, annuity, general insurance, special risks, pension management, health insurance, and asset management. Established in 1963, AIICO Insurance Plc has a strong retail distribution network and is listed on the Nigerian Stock Exchange.
We are recruiting to fill the position below:
Job Position: Branch Operations Manager
Job Location: Lagos
Job Type: Full-Time
Job Description
- The Branch Operations Manager is responsible for overseeing and optimizing the daily operations of AIICO Insurance branches, ensuring efficiency, compliance, and high-quality service delivery.
- This role involves managing staff, optimizing operational processes, and implementing strategic initiatives to drive branch performance and support overall company goals.
- The manager will also be responsible for management information system development, analyzing branch performance metrics, financial targets, identifying areas for improvement, and ensuring alignment with corporate policies and objectives.
Functions & Responsibilities
- Serve as the Chief Liaison Officer and Coordinator for operational effectiveness and efficiency in branches with the centralized functions and Strategic Business Units (SBUs).
- Develop and implement operational policies, processes, and procedures to enhance productivity, quality, and customer satisfaction in branches.
- Monitor branch-level costs, and budgets, and take corrective actions as needed.
- Analyze branch data and key performance indicators (KPIs) to identify areas for improvement and implement solutions.
- Ensure compliance with all relevant regulations (e.g., business tax, development fees, etc.) that would impact on branch operations.
- Collaborate with branch managers and corporate leadership to share best practices and drive continuous improvement in branches.
- Collaborate with the Information Technology function to ensure smooth operational activities in branches.
- Manage the process of closing of branches and coordinating with the Estate and Facility Management to ensure company’s assets are transfer to the designated branches or locations.
- Coordinate with the SBUs, Branch Managers and Corporate Office on strategic planning, branding, and branch office workspace planning, standardization and management.
- Serve as the primary point of contact for branch-level administrative services and other external stakeholders.
- Discuss risk improvement recommendations on site with insured’s representative.
- Collaborate with Strategy function and Strategy Business Units (SBUs) to develop and execute branch-specific strategies in alignment with overall company goals and objectives.
- Collaborate with Digital Marketing and Communication function to ensure workspace standardization is maintained in all business locations.
- Collaborate with Assurance functions (i.e., Enterprise Risk Management, Internal Audit, Internal Control, Compliance function and Financial Control) to identify opportunities for growth and improvement within the branch operations.
- Collaborate with Information Technology function to identify, implement new technologies and processes to enhance operational efficiency and customer service.
- Analyze branch performance metrics and prepare regular reports for senior management.
- Report on a periodical basis the operational activities and challenges to the Executive Management through the Directorate the function will be established.
- Identify trends, risks, and opportunities, and develop action plans to address them.
- Monitor key performance indicators (KPIs) and adjust strategies as needed to achieve targets.
- Collaborate with Human Capital and SBUs to speed the recruitment process for vacant positions in branches, train, fostering a positive and productive work environment.
- Collaborate with Human Capital to conduct regular performance evaluations, provide feedback, and implement training programs to enhance branch staff skills.
- Promote a culture of continuous improvement and professional development.
- Identify and mitigate operational risks within the branch.
- Ensure all branch activities comply with company policies, legal requirements, and industry regulations.
- Develop and implement risk management strategies to protect the company’s interests.
- Work closely with other branches and departments to ensure consistency and alignment of operations.
- Participate in regional and corporate meetings to share insights and best practices.
- Support cross-functional initiatives and projects as needed.
Education and Experience
- Bachelor’s Degree in Insurance, Business Administration, Finance, or a related field. A Master’s degree is a plus.
- Minimum of 5-7 years of experience in branch operations management, preferably in the insurance industry.
- Professional certification is mandatory.
- Proven track record of successfully managing branch operations and achieving performance targets.
- Strong knowledge of insurance products, services, and industry regulations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work independently and make strategic decisions.
- Strong customer service orientation and problem-solving skills.
Core Competencies:
- Leadership
- Communication
- Strategic Thinking
- Customer Service.
- Adaptability and Organizational Skills.
- Attention to Detail.
Functional Competencies:
- Operational Management
- Financial Acumen
- Regulatory Knowledge
- Performance Management
- Technology Proficiency
- Risk Management
- Training and Development.
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