Business Development / Experience Customer Relationship Manager

InfoWARE Limited (NG) have been supporting leading firms in the financial industry across West Africa with highly reliable, modular, configurable, and scalable ERP, Fund Management and real time business analytics solutions. We have exceptionally delivered best in class functionality, complete integration, ease of use and cost-effective end-to-end business solutions that has processed over 100 billion units of Transactions.

We are recruiting to fill the position below:

Job Title: Business Development / Experience Customer Relationship Manager

Location: Lagos
Employment Type: Full-time

Responsibilities 
What we’re looking for:

• We are looking for highly ambitious and creative Business Development/Customer Experience Analyst to join us in the fulfilment of our mission; among others, to manage our clients using Brokerage, Portfolio/Fund Management, Mobile App and the ERP platforms. Also to support other major FINTECHs building on top of the InfoWARE platform services.
• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Fluency in English (written and spoken) is compulsory and also a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Job Description & Summary

• Manage and enhance customer and partner relationships with a keen sense of brand impact.
• Own and manage client communications. Support the technical team by reviewing communications and advising on proper and professional ways to communicate both verbally and written. Be highly professional at all times with a keen eye towards brand protection and elevation.
• Maintain high confidentiality and provide deep customer insights gleaned to management to aid critical decision making
• Conduct research to recognize and identify unmet customer needs.
• Regularly meet with customers and be able to engage and gain the confidence of C-Suite executives.
• Be able to represent the company in seminars, webinars and conferences.