Cafe Manager Job at Mactay Consulting

Mactay Consulting - We are the leading management consulting firm in Nigeria, providing HR Consulting, Learning & Development Solutions, Outsourcing and Contact Centre Solutions.

We are recruiting to fill the position below:

Job Position: Cafe Manager

Job Location: Fitlife Cafe - Oriental Hotel - 3 Lekki Expressway - Victoria Island, Lagos
Employment Type: Full-time
Reports To: Business Owners

Job Summary

• Fitlife Café is seeking a proactive and detail-oriented Café Manager to oversee daily operations, ensure exceptional customer service, and maintain high standards of food safety, cleanliness, and team performance.
• The ideal candidate will have strong leadership skills, be tech-savvy (particularly with Microsoft Office), and possess a passion for healthy living and hospitality excellence.

Key Responsibilities
Daily Operations

• Open the café by 6:00 AM and ensure all staff are punctual and properly dressed.
• Supervise product preparation and ensure timely delivery to corporate clients (e.g., Seplat and Total).
• Monitor all digital platforms (Chowdeck, Glovo, Fitlife website) for product availability and order flow.
• Ensure all orders are processed within 15 minutes and dispatched promptly using approved logistics partners.

Team Management

• Enforce staff compliance with hygiene, dress code, and conduct standards.
• Conduct uniform checks and ensure proper use of face masks and head coverings.
• Oversee training of new hires and ensure health clearance before food handling.
• Address and report staff misconduct or insubordination immediately.

Customer Service

• Ensure staff deliver excellent customer service and adhere to the approved phone greeting script.
• Handle customer complaints professionally and escalate issues when necessary.
• Evaluate refund or replacement requests, consulting owners when required.

Inventory & Reconciliation

• Conduct daily inventory checks and reconcile with back-office records.
• Report spoilage and discrepancies to owners with justification.
• Monitor stock levels and coordinate timely restocking (2 weeks ahead for imported items).
• Reconcile POS, Paystack, and cooperative payments with the accountant.

End-of-Day Duties

• Begin closing procedures by 6:30 PM and ensure café is locked and secured by 8:00 PM.
• Supervise end-of-day inventory count and set production targets for the next day.
• Ensure cleanliness of all equipment, fridges, and workspaces before closing.

Technology & Reporting

• Use Microsoft Office (Excel, Word, Outlook) for reporting and reconciliation.
• Utilize Canva, AI tools, and social media platforms for content creation and customer engagement.
• Maintain accurate records of sales, inventory, and staff performance.

Required Qualifications

• Minimum OND / HND / Bachelor’s Degree in Hospitality, Business Administration, or related field.
• At least 2 years of experience in a supervisory or managerial role within the food service industry.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is mandatory.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, work under pressure, and maintain a positive team environment.

Conduct Expectations

• Maintain a professional and respectful work environment.
• Avoid loud conversations and over-familiarity with gym members or instructors.
• Report any inappropriate relationships or misconduct to the owners immediately.

Working Hours & Flexibility

• Standard Shift: 6:00 AM – 7:00 PM (Monday to Saturday).
• Flexibility: Extended hours, overtime, and public holidays may be required based on business needs.