Call Centre Lead Job at Poise and Etiquette

Poise and Etiquette, a HR Consulting firm, is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Call Centre Lead
Job Location: Lagos
Employment Type: Full-time

Job Description

• In charge of creating scripts to provide support to clients through phone calls and emails
• Assess service statistics and prepare detailed reports
• Provide help and advice to clients on the Company's services;
• Responsible for planning and implementing strategies and operations of the customer service unit
• Drive initiative to improve day to day customer service processes;
• Constant evaluation and analysis of systems to ensure it is maximized;
• Utilize customer service and web technologies to increase customer satisfaction;
• Maintain accurate records and documents on all customer service activities and discussions;
• Stay informed on the latest industry techniques and methods;
• Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;

Requirements

• Interested candidates should possess a degree qualification with 5-8 years work experience.
• Excellent oral and written communication skills
• Excellent organisational and time management skills
• Sound report writing and analytical skills
• Proficient in the use of Microsoft Office suite
• Detail-oriented with the ability to multitask

Method of Application
Interested and qualified candidates should send their CV to: recruiter@poiseandetiquette.com using the Job Title as subject of the email.