Call Centre Officer Job at Jubaili Agrotec Limited

Jubaili Agrotec Limited was established in 2002 (in Nigeria) by the sons of Abdullatif Jubaili as the fruit of their strong solid experience in the field of agriculture and of their reliable sources for quality products such as: Agricultural Pesticides, Agricultural, Insecticides, Agricultural Herbicides, Feed Additives, etc.

We are recruiting to fill the position below:

Job Position: Call Centre Officer
Job Location: Abuja (FCT)

Job Description

• Making outbound calls to customers
• Sending emails for In/outbound calls (customers' complaint) to concerns party and ensure all complains are resolve appropriately
• Follow up with customers on complains resolution
• Document and record all in/outbound calls
• Prepare KYC reports for sales representatives and follow with KYS progress report
• Update new account online via the customer card platform
• Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request
• Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet
• Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators
• Providing necessary customer’s document for litigation.

Requirements

• First Degree (HND / B.Sc.) in any discipline
• Excellent verbal and written communications skills with attention to details
• The candidate must have at least 2 – 3 years of relevant working experience
• Knowledge of MS Office (Excel, word and PowerPoint etc.)
• Ability to understand customer’s needs & resolve issues related to customer’s complaint
• Fluent in speaking of English & Yoruba.

Method of Application
Interested and qualified candidates should forward their updated CV to: hr.abuja@jubailiagrotec.com using the Job position as the subject of the email.