Client Relations Officer Job at Ayara Ibile Limited

Ayara Ibile Limited is a registered start-up Dispatch Logistics and Real Estate Consultancy, Marketing and Management firm. Our focus is to expand our operation across and beyond the city of Lagos.

We are recruiting to fill the position below:

Job Position: Client Relations Officer
Job Location: Yaba, Lagos
Employment Type: Full-time
Experience Level: Mid level

Job Summary

• As a Client Relations Officer, you work to build and maintain positive relationships with clients or customers. You are responsible for understanding the needs and expectations of clients, communicating effectively with them, resolving any issues or complaints, and ensuring customer satisfaction.

Job Description / Requirements
Responsibilities:

• Serving as the main point of contact between clients and the company
• Creating plans and strategies to address client's business needs and goals
• Helping the sales team to upsell or cross-sell additional products or services
• Monitoring and tracking relevant metrics, such as customer satisfaction, retention, and revenue
• Scheduling regular meetings and calls with clients to ensure they are satisfied with the products or services
• Acting as a liaison between clients and other departments, such as Marketing & sales or management
• Providing feedback and suggestions to improve the quality and performance of the products or services
• Educating and training staff on customer service best practices and standards

Requirements

• OND, Diploma or SSCE - Applicants must have a maximum of Ordinary National Diploma (OND).
• 1 - 6 years of work experience.
• Applicants with higher qualifications than OND will be rejected outrightly
• Proven working experience in customer service, relationship management, or a similar role
• Excellent communication and interpersonal skills
• Ability to listen, empathize, and understand customer needs and expectations
• Problem-solving and negotiation skills
• Knowledge of the industry and the products or services offered by the company
• Proficiency in the use of computers and phones for communication
• A customer-oriented and results-driven attitude
• Applicants that reside in locations close to our Yaba and Ogba offices will be more preferred

Method of Application
Interested and qualified candidates should send their CV to: customer@ayaradelivery.com using their location and qualifications as the subject of the email. For Example, CRO - Yaba - OND

Note: Applications that follow the instructions stated will be given prompt attention as successful candidates commence work immediately!