Client Relations Officer Job at Procept Associates Professional Services Limited

Procept Associates Professional Services Limited (Procept Nigeria) is a franchisee of Procept Associates Ltd. (Canada), with oversight for the African region and specializing in Procept Canada services, as well as, strategic planning, management consulting, IT governance, and international standards, through a network of associates and partners, using best-practice frameworks.

We are recruiting to fill the position below:

Job Position: Client Relations Officer
Job Location: Lagos

Responsibilities

• Open and maintain customer accounts by recording all relevant client information and interactions
• Manage calls, emails and social media interactions from clients and potential clients
• Identify and assess customers' needs, then resolve problems when required
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide accurate, valid and complete information to clients by using the right methods/tools
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Assist with placement of orders, refunds, or exchanges
• Setting up, optimizing and managing company pages within each social media platform
• Resolve customer complaints via phone, email, mail or social media.

Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Strong business writing skills
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Minimum of a Diploma certificate required.

Method of Application
Interested and qualified candidates should send their Applications to: vacancies@proceptnigeria.com using the Job Title and Name as the subject of the email.