Client Service Officer / Front Desk Officer Job at Ascentech Services Limited

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection, Outsourcing & Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

We are recruiting to fill the position below:

Job Position: Client Service Officer / Front Desk Officer

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are seeking a dedicated and professional Client Service Officer / Front Desk Representative to join our team.
• The ideal candidate will be the first point of contact for clients, ensuring excellent service delivery while efficiently managing administrative tasks.

Work Schedule:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 2:00 PM

Responsibilities

• Welcome and attend to clients promptly, creating a friendly and professional atmosphere.
• Manage appointment booking and maintain accurate schedules for clients and practitioners.
• Maintain a well-organized and presentable reception area.
• Assist in coordinating with other departments to ensure seamless service delivery.
• Respond to client inquiries and concerns via phone, email, and social media platforms in a timely and courteous manner.
• Prepare and present reports related to client interactions, appointments, and other front desk activities.
• Uphold confidentiality and professionalism in handling sensitive client information.

Qualifications

• Minimum of 4 years of experience in a similar role.
• Proficiency in appointment scheduling and report preparation.
• Excellent communication and interpersonal skills.
• Ability to effectively engage with clients through phone and social media platforms.
• Prior experience in a healthcare, clinic, or hospital setting is an added advantage.
• Strong organizational skills with attention to detail.
• Ability to multitask and work under minimal supervision.

Salary
N250,000 - N350,000 / Month.

Method of Application
Interested and qualified candidates should send their CVs to: cv@ascentech.com.ng using the Job Position as the subject of the mail.