Contact Center Agent Job in Lagos

We are a leading fintech company that provides financial services to individuals and organizations across Africa. Our mission is to builda financial ecosystem where every African has access to fast and reliable personalised financial tools.

We are recruiting to fill the position below:

Job Position: Contact Center Agent

Job Location: Lekki, Lagos
Employment Type: Contract

Job Responsibilities

• Initiate 1500 (300 daily) cold calls per week to Ravenpay customers concerning a reactivation of their account.
• Utilize your product knowledge to Upsell and cross-sell Raven digital products to, especially customers who may be experiencing difficulty in understanding the product that best suits their needs.
• Receive incoming calls related to reactivation and other important matters.
• Escalate to the operation department head related issues communicated by the customers.
• Liaise with the Customer support team concerning new information relating to account reactivation.
• Provide daily and weekly reports on your activities, including ancillary duties.
• Provide thoughtful solutions to customers as they relate to your knowledge of Raven products and services.
• Attend training that is required to upskill your role within and outside the company.
• Partake in other relevant duties in the company relating to improving the company and its brand.
• Any other responsibilities as assigned to you.

Requirements

• Candidates should possess an OND qualification with 1 - 2 years of work experience.

Method of Application
Interested and qualified candidates should send their CV to: careers@raven.africa using "Call Center Agent" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.