Country Manager at TLScontact

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of excellent customer experience at every single opportunity, serving governments and companies. Our rapid growth is a direct consequence of the confidence our clients have in us and the outstanding work performed every day by our teams around the world.

We are recruiting to fill the position below:

Job Title: Country Manager

Location: Lagos

Job Description

• Within the framework of our development, we are looking for: Country Manager (Nigeria)
• We are a services-provider company that works for a large number of face-to-face contact centers throughout the world, for its clients, governmental organizations and companies.
• Implemented in many countries and organized into profit centers network, we are hiring a “Country Manager" for our Regional Management.

Position & Tasks

• Reporting to the Region Manager (Zone/Area Manager), you will be responsible, in particular, for:
• Ensuring the proper implementation of commitments and requirements specifications signed with the customer.
• Guarantee the management and animation of the area in accordance with the objectives and procedures.
• Guarantee good collaboration with the client representatives, business partners and the Company's support functions to develop the quality of services provided.
• Ensuring and Coordinating the reporting quality and consolidation for the area.
• Ensuring the implementation and compliance with the rules and procedures (security, administration, hygiene).
• Presenting incidents reports to the security team, and tracking problems to solve.
• Optimizing productivity within the company and improving the current process of reporting.
• Maintaining the confidentiality of customer information.
• Attending to management review meetings.
• Participating in and providing the necessary support for internal audits on security.

Qualifications

• Candidates are required to possess a University Degree in business administration, management, finance, economics or related area.

Experience:

• You had a significant experience of minimum 2 years including one year in a multicultural environment or you have significant experience of team management and project in an international context
• You have already worked in strong-growth environments.
• You have a general training background: You speak English and French fluently. A good level in another foreign language is required.
• Strong listening and communication, teamwork and collaboration skills are assets for this position. Skills in Pack office.
• The position is based in Nigeria, frequent trips to the area is expected.