Current Recruitment at MTN Nigeria - August 2019


MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant positions below:

Job Position: Analyst, Teen Segment
Job Location: Nigeria
Job Description

  • To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for Teen segment of the consumer market
  • Provide relevant and up to date information to aid proper decision making with the authority limits of the Brand Manager
  • Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the Teen segment
  • Monitor projects and ensure they are delivered to budget and on time.
  • Implement marketing strategies and initiatives to drive acquisition, usage and revenue growth of MTNN’s Teen Segment customers.
  • Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
  • Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
  • Continuously identify, review and monitor demographic profiles of the Teen segment customers
  • Work with the Teen Segment Manager in the development of advertising/communication concepts in support of MTN’s brand building initiatives that can be successfully executed in the Teen market place
  • Maintain and build the Teen brand through advertising, media and any other marketing means while managing relationship with key media agencies on a daily basis.
  • Execute Teen Segment growth strategy in conjunction with Product, Brands and Communication, Digital as well as Value Added Services teams
  • Manage relationship with Finance and ensure funds are available for projects in line with budget.
  • Establish and maintain relationships with key teen influencers and customers
  • Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
  • Research Industry evolution & competition’s activities in order to Identify segment specific gaps and Strategies in order to exploit them to MTNNs advantage
  • Analyze relevant best practices and provide recommendations to Segment Manager, Teen.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours

Experience & Training 
Education:

  • First degree in any related discipline

Experience:

  • 3 – 7 years experience in an area of specialisation; with experience working with others
  • Customer contact and understanding of consumers
  • Marketing plans, advertising materials and product life cycle monitoring
  • Experience in Telecommunications Industry/FMCG

Training:

  • Brand management
  • Project management
  • Media and Events planning

Minimum qualification

  • B.Sc, BA or HND

Job Position: Analyst, Proactive Fraud Management
Job Location: Lagos
Job Description

  • Provide expert assessments, analytics, monitoring and reporting on proactive fraud management and forensics
  • Recommend improvements to MTNN policies, processes and procedures in furtherance of the Fraud Management strategy.
  • Prioritise high fraud risk assessment and ensure correct process is followed in order to establish a good understanding of the fraud risks and root causes and use this information to provide meaningful reporting to management.
  • Conduct fraud risk assessments, fraud awareness sessions, risk deep dives and review procedures, in collaboration with third parties where applicable, in accordance with the annual Fraud Risk Management Framework and ad hoc reviews on high priority engagements to ensure that those engagements are dully and thoroughly performed in a timely manner.
  • Participate in planning fraud risk assessments.
  • Compile all relevant documentation detailing fraud risk assessments and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations.
  • Use statistical data and other means of analysis for fraud risk assessments to support line analysis activities, providing meaningful information that will assist in mitigating fraud risks and preventing fraud.
  • Monitor the status of recommendations made from the fraud risk assessments and fraud investigations report, and provide timely feedback to manager.
  • Monitor the adherence to the defined proactive fraud risk management framework, and make the appropriate escalations if necessary.
  • Ensure fraud risk assessments are aligned to policies, procedures and standards to mitigate identified fraud risk.
  • Provide suggestions to enhance proactive fraud management and investigations policies, procedures and standards.
  • Assist in performing Quality Assurance assessments in relation to OPCO Forensic Services units and engagements performed.
  • Resolve the queries of engagement clients within the scope of existing service level agreements.
  • Manage relationships with Stakeholders to achieve the objectives of Proactive Fraud Management engagements and the overall Fraud Management strategy
  • Assesses the level of risk and makes decisions which directly impact the customer experience and risk to MTNN
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition:

  • Normal MTNN working conditions

Experience & Training 
Education:

  • B.Sc/HND in Accounting/Computer Science/Law or related discipline
  • CISA
  • Professional qualification/certifications (CFE or ACA, ACCA, CRISC, CIA, CPA or CMA)

Experience:

  • 3-7 years of experience in Fraud Risk Management or Enterprise Risk Management
  • Experience working in a small to medium organization

Minimum qualification

  • BEd, BEng, BSc, BTech or HND

Job Position: Manager, Sales and Trade Development
Job Location: Asaba, Delta
Job Description

  • Co-ordinate execution of Regional trade marketing strategies to drive MTNN’s value and growth aspirations.
  • To propagate the MTN Brand within the region, through the development and implementation of innovative marketing initiatives.
  • Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Plan and manage supplier relationship with Distribution Company and customer relationships.
  • Collaborate cross functionally – NWG, Marketing, Enterprise Solution, CR, in the regional and territorial engine rooms to ensure commercial alignment in achieving the objectives of revenue, profitability & market share in the sub-region.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Execute the retail strategy in the territory to achieve the objective of retail expansion, dominance, mind share and loyalty in the region.
  • Identify, create and execute Communal & Goodwill events and sponsorship initiatives in the region to drive affinity and localization of the MTN brand in the region.
  • Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of MTNN products in the region
  • Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising.
  • Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region.
  • Develop and execute territory specific trade marketing initiatives to ensure achievement of the business objectives in the region.
  • Develop and manage profitable and sustainable partnerships to achieve our data device and mobile money objectives in the territory.
  • Ensure standard look and feel across all MTN retail outlet types in the territory
  • Ensure effective communication of the MTN brand and proposition at the retail layer of the distribution channel
  • Assist in establishing and maintaining consistent corporate image throughout product lines, promotional materials, and events.
  • Co-ordinate the presence and relationship of MTNN with stakeholders and policy makers at the Regional levels.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Job Condition:

  • Normal MTNN working conditions

Experience & Training 
Education:

  • First degree in any related discipline

Experience:

  • 6- 13 years’ experience which includes:
    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
    • Experience working in a medium to large organization
    • Marketing management experience within the telecommunications, FMCG’s or ‘new age’ service industry.

Minimum qualification

  • BEng, BSc or HND.

Job Position: Advisor, Commercial Legal
Job Location: Lagos
Job Description

  • To provide the company advisory service regarding the drafting, legality, structuring, fiscal efficiency and compliance of contractual arrangements.
  • Ensure continuous liaison with External Solicitors for regular updates, compliance with procedural rules of court, stipulated time limits for actions, etc. so as to minimize the cost and adverse effect of litigation.
  • Review legal cases, petitions and internal matters requiring legal input /perspective, consult with all relevant parties, advise on case/petition/legal related matter, provide recommendation on course of action and effectively take appropriate and approved action in accordance with the rules and regulations of MTNN.
  • Draft legal agreements and review all relevant documentation supporting contracts for authenticity and validity, reviewing commercial agreements and documentations of transactions.
  • Conduct proactive prevention of litigation, ensuring Legal processes and services are effective and efficient in line with defined and approved design and rules.
  • Administer controls to ensure compliance with statutory and regulatory requirements and effectively integrate ethics, compliance and preventive law efforts, ensuring MTNN activities are compliant with laid down laws and governing regulations/statutes.
  • Prepare monthly management reports.
  • Carry out legal (administrative) services work including liaison/correspondence with external bodies and organizations, structuring and negotiating commercial transactions.
  • Settle legal issues between MTNN and 3rd parties, assisting in managing liquidations and disputes.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

  • Travel – local and international

Experience & Training
Education:

  • Fluent in English

Experience:

  • 3-7 years experience in an area of specialisation; with experience in supervising others
  • Experience working in a medium organization
  • Civil/commercial litigation experience.
  • Knowledge of telecommunications environment will be an advantage.
  • Commercial/technical and/or further legal qualification will be an advantage
  • Experience in handling and negotiating funding
  • In depth experience and understanding of the Nigerian framework

Training:

  • Basic GSM technology
  • Contract drafting and negotiation skills.

Minimum qualification

  • B.Arch, B.Ed, B.Eng, B.Sc, BTech or HND

Job Position: Team Lead, Sales & Trade Development
Job Location: Niger
Job Description

  • To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
  • To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA,
  • Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
  • Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
  • Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
  • Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
  • Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct report to ensure that targets are achieved.
  • Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition

  • Normal MTNN working conditions
  • May be required to work extended hours/weekends
  • Tool of trade vehicle provided
  • Work is carried out mostly in the field
  • Open plan office

Experience & Training:

  • A first degree (B.Sc or HND) in any Social Science degree or related course.

Minimum qualification

  • LLB

Job Position: Senior Auditor, Technology and Network Audit (Supervisory)
Job Location: Lagos
Job Description

  • To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for Teen segment of the consumer market
  • Provide relevant and up to date information to aid proper decision making with the authority limits of the Brand Manager
  • Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the Teen segment
  • Monitor projects and ensure they are delivered to budget and on time.
  • Implement marketing strategies and initiatives to drive acquisition, usage and revenue growth of MTNN’s Teen Segment customers.
  • Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
  • Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
  • Continuously identify, review and monitor demographic profiles of the Teen segment customers
  • Work with the Teen Segment Manager in the development of advertising/communication concepts in support of MTN’s brand building initiatives that can be successfully executed in the Teen market place
  • Maintain and build the Teen brand through advertising, media and any other marketing means while managing relationship with key media agencies on a daily basis.
  • Execute Teen Segment growth strategy in conjunction with Product, Brands and Communication, Digital as well as Value Added Services teams
  • Manage relationship with Finance and ensure funds are available for projects in line with budget.
  • Establish and maintain relationships with key teen influencers and customers
  • Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
  • Research Industry evolution & competition’s activities in order to Identify segment specific gaps and Strategies in order to exploit them to MTNNs advantage
  • Analyze relevant best practices and provide recommendations to Segment Manager, Teen.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours

Experience & Training

  • First degree in Electrical/Electronics, Computer Engineering, Computer Science, Telecommunication, or related discipline.

Minimum qualification
B.Sc, HND or BEng.

Job Position: Team Lead, Fraud Risk Management (Supervisory)
Job Location: Lagos
Job Description

  • Investigate and report on all assigned allegations of fraud, corruption and operational breaches, as reported
  • Recommend additional tools and methods that could be deployed in combating breaches to MTNN policies, processes and procedures.
  • Investigate and resolve incidents of fraud and misconduct in conformance with documented policies.
  • Extract and analyse data (statistical analysis of data related to fraud risks incidents from forensic tools and financial software) for investigations.
  • Assist in producing reports on incidents of fraud and misconduct, investigations and outcomes.
  • Promote fraud awareness across the organization and review incidents recorded through the Tip-Offs Anonymous fraud hotline to increase effectiveness and reach.
  • Carry out research on fraud detection and prevention as necessary and as requested in Fraud Risk Management discipline.
  • Liaise with Human Resources on disciplinary issues.
  • Give constant feedback to internal stakeholders on reported incidences which require investigation
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Experience & Training:

  • First degree in Accounting, Computer Science, Law or related discipline

Minimum qualification

  • BA, BArch, BEd, BEng, BSc, BTech or HND

MTN Nigeria Communications Limited (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.

MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.