Customer Care Executive

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

We are recruiting to fill the position below: 

Job Position: Customer Care Executive

Job Location: Lagos

 Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Provide customers with product and service information
• Document all call information according to standard operating procedures
• Maintaining customers focus at all times and answering to customer’s enquiries using the standard guidelines
• Maintaining working cognition of each customer process for various market segments and communicating issues to team manager.
• Handle customer inquiries both telephonically and by email
• Manage and resolve customer complaints

Education and Experience Required

• Bachelor's Degree in any reputable institution
• 2-3 year working experience in any related field

Skills:

• Problem analysis and problem solving
• Customer service orientation
• Verbal and written communication skills
• Listening skills
• Organizational skills
• Attention to detail.