Customer Care Officer Job in Lagos

A Reputable Company is recruiting suitable candidates to fill the position below:

Job Position: Customer Care Officer
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Conduct outbound calls to customers.
• Promote products, services, or special offers to customers.
• Conduct surveys and gather customer feedback.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain accurate and detailed records of customer interactions.
• Address customer inquiries and provide accurate information about products and services.
• Resolve customer issues and complaints promptly and professionally.
• Document customer’s information, enquiries, complaints, and actions taken to resolve issues.

Skills / Requirements

• HND/B.Sc. in Marketing, Business Administration, Communication, or related fields.
• 1 to 2 years of experience in a customer support role, particularly involving outbound calling.
• Proficiency in using Microsoft Excel, Word, and CRM systems.
• Strong problem-solving abilities and attention to detail.
• Goal-oriented with a track record of meeting or exceeding targets.
• Excellent communication skills (both verbal and written).
• Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.

Salary
Very Attractive

Method of Application
Interested and qualified candidates should send their CV to: recruitment.lekki1@gmail.com using "Customer Care Officer" as the subject of the email.

Note: Only qualified candidates will be contacted.