Customer Care Representative at Darmac Engineers

Darmac Engineers, is a civil engineering firm with a successful track record of cost-effective project implementation. Located in Lagos, Nigeria offers a broad base of planning, design, survey, construction management and operational expertise. Darmac Engineers are experts in the field of engineering for the offshore industry. We are highly experienced in creating innovative and cost-effective solutions for the most challenging environments, including harsh environments, remote locations and very deep waters.
We are recruiting to fill the position below:

Job Position: Customer Care Representative
Location: Lagos

Responsibilities
    Attend to phone calls from customers and resolve enquiries, queries, email or other means as directed.
    Receive all incoming emails and distribute to appropriate quarters
    Ensure that the team’s objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
    Negotiation & Objection Handling
    Market/Competitor Knowledge
    Will be experienced at dealing with both inbound and warm outbound calls, emails and social media correspondence.
    Will provide support to prospective clients on enquiries and after sales services and follow up administration to ensure professionalism in services.
    Will have the responsibility to market company products or services on all Social Media pages.
    Good all round administrative and organizational skills.
    Resolves customer complaints via phone,
    Receive all walk in customers and direct them to the appropriate department, ensure they are properly attended to.
    Transfer all incoming call to department concern
    Customer Relationship Management

Qualifications and Requirements

    HND/BSc in any discipline
    Excellent use of Microsoft office tools are required
    Good Communication and Interpersonal Skills are required
    Must have a passion for people, must be outspoken, have the ability to work under pressure and must be patient.
    1-3 years experience
    Excellent spoken English with impressive interpersonal skills both written and verbal
    Excellent customer relations skills
    Must be Computer literate and internet savvy
    Excellent interpersonal and communication skills