Customer Care Representative Job at 7treads Consults
7treads Consults, a consultancy / recruitment services company, is recruiting to fill the position below:
Job Position: Customer Care Representative
Job Location: Opebi, Ikeja, Lagos,
Employment Type: Full-time
Responsibiltiies
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Qualifications
- Interested candidates should possess a Bachelor`s Degree / SSCE / GCE / NECO qualification with 0-2 years of work experience.
Method of Application
Interested and qualified candidates should send their CV to: mayetemitope@gmail.com using the Job Position as the subject of the mail.
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