Customer Care Representative Job at Olives Apparel and Textile Atelier Limited

Olives Apparel and Textile Atelier Limited - We specialise in textile manufacturing for corporate organizations, fashion brands, school and other clients.

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time

Requirements

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and Skills

• Candidates should possess a Bachelor's Degree qualification.
• 1 - 3 years of work experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N60,000 - N75,000 Monthly.

Method of Application
Interested and qualified candidates should send their Resume to: olivesapparelandtextileatelier@gmail.com using the Job position as the subject of the mail.