Customer Care Representative Job at Outcess Solutions Nigeria Limited

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities 

• Answers phone and responds to customer requests.
• Upsell/Sell products and services, place custom orders in the computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document, and alert the supervisor of trends in customer calls.

Requirements

• NCE, OND, HND / Bachelor’s Degree in any field of study.
• Relevant experience (0 – 4 years) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Candidate must be within the age bracket 20 - 35years
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.