Customer Care Representative Job at Matrix Design and Works
Matrix Design and Works is a top furniture manufacturing company in Nigeria for kitchen, wardrobes and office.
We are recruiting to fill the position below:
Job Position: Customer Care Representative
Job Location: Sangotedo, Lagos
Responsibilities
- Provide clients with information of goods and services.
- Receive customer’s complaints and questions.
- Take clients' orders, process production, material specification and give delivery reports.
- Raise request for materials needed as approved with clients from vendors and as well communicated to the report line.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Provide feedbacks and progress reports to clients on project processes.
- Ensure projects are completed, schedule walk through with client & endorsement of completion forms.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Work with the Operations team, Design team, and installers to see to completion of projects.
- Keep records of customer’s data, interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Prepare product or service reports by collecting and analyzing customer information
- Generate sales leads
- Build sustainable relationships of trust through open and interactive communication
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Method of Application
Interested and qualified candidate should send their CV to: hrandadmin@matrixdesignworks.com using the Job Position as the subject of the mail.
Similar Jobs
- Customer Care Representative Job at Grubbix Catering Services
- Medical Secretary / Cashier Job at Ascentech Services Limited
- Customer Service Officer Job at Nutri K Limited
- Cashier (Female) Job at Macden Communications Limited
- Operations Customer Service Specialist (Male) Job at TMAsourcing Solutions
- Customer Care Retail Officer Job at MRS Oil Nigeria Plc
- Customer and Territory Sales Manager Job at FrieslandCampina WAMCO Nigeria Plc
- Service Desk Support (Fibre) Job at WIOCC Nigeria Limited
- Customer Acquisition Officer Job at Husk Power Energy Systems Nigeria Limited
- Job Openings at Ethnos Cyber Limited