Customer Care Representative (Female) Job at Fabwellness Limited

Fabwellness Limited is a premier herbal supplement brand dedicated to women’s hormonal health and wellness. We are an online-focused brand with a physical store in Lagos. Because we deal with sensitive women’s health issues. 

We are recruiting to fill the position below:

Job Position: Customer Care Representative (Female)

Job Location: Ogba, Lagos,
Employment Type: Full-time

Description

• We are looking for an empathetic, patient, and sales-driven Female Customer Care Representative to join our team in Ogba.

Job Summary

• As the first point of contact for Fabwellness, you will manage inquiries across WhatsApp and social media. You won’t just be "chatting"—you will be providing support, educating women on our herbal solutions (like HormoneFix), and converting interested leads into happy customers.

Key Responsibilities

• Expert Consultation: Respond to inquiries on WhatsApp, Instagram, and Facebook with empathy and professional health-product knowledge.
• Sales & Conversion: Use your persuasive skills to close sales and earn commissions on every order generated through your chats.
• Order Management: Collect customer information, confirm payments, and coordinate with the dispatch team for deliveries.
• Relationship Building: Follow up with existing customers to check on their progress and encourage repeat purchases.
• Problem Solving: Handle delivery delays or customer complaints with a calm and helpful attitude.

Requirements

• Experience: 1–2 years in Online Sales, Telemarketing, or Customer Service.
• Communication: Must be able to write and speak clearly in English and Pidgin. You must be able to type quickly and accurately.
• Personality: Highly empathetic, patient, and persuasive. You should be comfortable discussing women’s health topics.
• Tech Skills: Proficient with WhatsApp Business and Meta Business Suite (Instagram/Facebook DMs).
• Proximity: Candidates must reside in or near Ogba, Lagos (Ikeja, Agege, Berger, etc.) for easy commuting.
• Gender: Female (Required due to the nature of product consultations)

Why Join Us?

• Base Pay + Extra: A steady N80,000 salary plus the opportunity to significantly increase your take-home pay through commissions.
• Growth: Learn about the booming herbal wellness industry and digital sales.
• Impact: Help women reclaim their health and confidence every day.
• Attractive Commission on Sales

Method of Application 
Interested and qualified candidates should send their Applications to: fabwellness.co25@gmail.com using "Customer Care - Ogba" as the subject of the email.